- Provide leadership and guidance to a team of Client Services Specialists, promoting a collaborative environment that emphasizes outstanding customer service.
- Monitor and analyze key performance metrics related to service volume, customer retention, and response times to drive improvements based on data insights.
- Develop and implement training programs to keep staff updated on products, service offerings, and customer response standards, ensuring consistent high-quality service.
- Handle escalated cases with effective solutions to ensure client satisfaction and quick issue resolution.
- Contribute to streamlining processes and identifying opportunities to enhance operational efficiency and service quality.
- Participate in recruitment, training, and performance management of team members to support customer service initiatives aligned with company objectives.
- Support the team with additional responsibilities as required to achieve goals.
- Associates Degree in Communications, Business Management, Fashion, Marketing, or related fields.
- 3-5 years of customer service/retail experience, including 1-3 years in a leadership role.
- Proficiency in CRM software, ticketing systems, Google Suite, Salesforce, and RingCentral.
- Passion for customer satisfaction and commitment to high service standards.
- Comfortable dealing with ambiguity and a solution-oriented approach.
- Strong multitasking and organizational skills.
- Excellent interpersonal, verbal, and written communication skills.
- Effective coaching, leadership, and team management abilities.
- Ability to remain composed and resourceful in high-pressure situations, consistently exceeding performance targets.
- Nice to Have:
- Bachelor's Degree in relevant fields.
- Experience in eCommerce, luxury retail, or resale sector.
- Understanding of customer service metrics and driving continuous improvements.
- Familiarity with multi-channel customer service practices.
- Medical, Dental, and Vision Coverage.
- FSA options for Medical, Dependent Care & Commuter Benefits.
- Paid Time Off, Sick Time, and Holidays.
- 401(k) with generous match program.
- Free Life Insurance, AD&D, and Long Term Disability Insurance.
- Employee Discount.
-
Supervisor, Client Service
1 week ago
FashionPhile Lehi, United StatesFASHIONPHILE is more than just fashion - we're revolutionizing the ultra-luxury fashion experience in order to create a sustainable alternative that extends the life cycle of products and makes them more accessible to a diverse customer base. As we strive to become the world's mo ...
-
Client Services Manager
1 day ago
Outcome Private Wealth Salt Lake City, United StatesAbout Outcome Private Wealth · At Outcome Private Wealth, we take a different approach to financial planning. Instead of identifying our clients' highest possible risk tolerance and building a plan from that point, we start with the outcomes they're looking for: reliable monthly ...
-
Client Service Associate
4 days ago
Morgan Stanley South Jordan, United StatesBusiness Overview: · Are you an experienced customer service professional, looking to jumpstart your career in the financial sector? Are you a team player, looking to work with, learn from and grow within a collaborative organization? The Morgan Stanley Virtual Client Solutions t ...
-
Client Service Associate
3 weeks ago
HUB International Sandy City, United States· About HUB: · HUB is the 5th largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 18,000 employees in 600 offi ...
-
Client Service Supervisor
4 weeks ago
Arthur J Gallagher & Co. Midvale, United StatesIndulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding ...
-
Director of Client IT Services
1 week ago
ComplyAuto Salt Lake City, United StatesJob Description · Job Description · ComplyAuto is a RegTech company offering cloud-based software that helps companies enhance their compliance and security capabilities while becoming more efficient and cost-effective. ComplyAuto manages and automates compliance decisions, per ...
-
Director of Client IT Services
2 weeks ago
ComplyAuto Salt Lake City, United StatesJob Description · Job DescriptionComplyAuto is a RegTech company offering cloud-based software that helps companies enhance their compliance and security capabilities while becoming more efficient and cost-effective. ComplyAuto manages and automates compliance decisions, performi ...
-
Client Service Coordinator
1 week ago
Banfield Salt Lake City, United StatesThe Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the · productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good · communication with associates and clients, and coordinates the ...
-
Associate, Client Services
4 weeks ago
Evolent Health Salt Lake City, United StatesYour Future Evolves Here · Evolent partners with health plans and providers to achieve better outcomes for people with most complex and costly health conditions. Working across specialties and primary care, we seek to connect the pieces of fragmented health care system and ensure ...
-
Client Service Advisor
4 weeks ago
ACS Group Salt Lake City, United StatesJob Description · Overview: · This position provides advanced operational support for a business unit in the execution of daily activities in support of the SVB Go platform. Facilitates processes and associate workflow while ensuring compliance with all applicable regulations a ...
-
Client Service Representative
2 days ago
Altec Industries, Inc. Salt Lake City, UT, United States Full timeOver the years, those values and our talented associates have helped us to earn the trust and confidence of customers worldwide. Today, Altec is an innovative, financially sound company that sets the standard of excellence in design, manufacturing and service — and that's why we' ...
-
Client Services Manager- UT
6 days ago
National Institute of Modern Aesthetics South Jordan, United StatesJob Summary: · The role for the Client Services Manager is to work with clients to ensure proper education, perform client consultations and ensure that the clinic hits their monthly and annual sales goals. The Client Services Manager is also responsible for driving team sales mo ...
-
Technical Client Service Representative I
2 days ago
Cox Enterprises Draper, United States**Primary Location:** 13693 S 200 W , Draper , UT , US **Technical Client Service Representative I** · **TECHNICAL CLIENT SERVICE REPRESENTATIVE** · If your brains hard drive is filled with terabytes of tech wisdom, this might be an opportunity youll want to download. Dealertra ...
-
Insurance Client Services Team Lead
5 days ago
The Buckner Company Utah, United StatesPosition Title: TEAM LEAD · Classification: Exempt · Reports To: COO · Hours: Full Time (40 hours/week) · Location: Salt Lake City (Cottonwood Heights), UT · Compensation: $75k to $90k DOE with benefits · Who We Are + What We Do · Founded in 1936, The Buckner Company is a fami ...
-
Client Service Supervisor UT
1 week ago
Gallagher Midvale, United StatesAbout Us: Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallaghers global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, youll be the architect of protection, safeg ...
-
Client Account Service Associate
4 days ago
Zions Bank Salt Lake City, United StatesZions Bancorporation is one of the nation's premier financial services companies operating as a collection of great banks under local brands and management teams in high-growth western markets. Zions is regularly recognized by American Banker as one of the "Best Banks to Work For ...
-
Client Account Service Associate
2 days ago
Zions Bancorporation Salt Lake City, United StatesAn experienced Client Account Service Associate (CASA). The CASA manages the execution of client service activities for multiple Wealth Advisors. This position enhances the client experience by providing exceptional client service, supporting busines Wealth Advisor, Associate, Cl ...
-
JPMorgan Chase Bank, N.A. Orem, United StatesThe Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing ...
-
Caselle Provo, United States15-Feb-2022 to 16-Apr-2022 (MST) · Customer Service · Provo, UT, USA · Hourly · Full Time · *Outstanding Benefits (Health, Dental, 401k, generous PTO, etc.) Onsite gym* · **About the Job** · Caselle is looking for a self-motivated, detail oriented individual to assist our ...
-
Caselle Provo, United StatesAbout the Job · Caselle is looking for a self-motivated, detail oriented individual to assist our clients with their payroll needs. This individual should possess payroll processing experience, strong communication skills, the ability to work with cross-functional teams, and a p ...
Supervisor, Client Service - Lehi, United States - FASHIONPHILE
Description
About the Job:
FASHIONPHILE is not just about fashion; we are leading the way in the ultra-luxury fashion sector by offering a sustainable option that prolongs the life of products and makes them accessible to a wide range of customers. As we aim to be the most desired brand in luxury re-commerce globally, our team plays a crucial role in making this vision a reality. We highly value diversity in our team members, perspectives, and products, believing it is essential for fostering the creativity and innovation needed to fulfill our mission and serve our customers effectively. Join us if you are someone who welcomes change, authenticity, and desires to create an impact - this is the place for you.
Job Description:
Target Hiring Range for this position in Lehi, UT is $56,000-$65,000 with Annual Bonus Opportunity. Salary varies based on experience and role requirements.
FASHIONPHILE Group LLC is an equal opportunity employer, embracing diversity and providing reasonable accommodations for individuals with disabilities. Contact us for accommodation needs.
