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On-Site Manager - Redwood City, United States - Chaparral Ranch
Description
Job DescriptionJob Description Salary:
Hourly DOE
Job Description:
We are seeking a highly experienced and passionate On-Site Manager to join our team at Chaparral Ranch.
The ideal candidate will have extensive horseback riding experience, along with a strong background in teaching lessons and managing staff.
This position involves overseeing a team of instructors, trail guides, and camp leaders on location, ensuring the smooth and efficient operation of the ranch.
Responsibilities:
Staff Management:
Manage a team of instructors, trail guides, and camp leaders, including scheduling, training, and addressing any performance issues.
Site Operations:
Ensure that the ranch is running smoothly and efficiently, maintaining high standards of cleanliness, organization, and safety.
Customer Service:
Interact with clients in a professional and courteous manner, addressing any inquiries, concerns, or special requests promptly and effectively.
Policy Implementation:
Train and update staff on new policies, procedures, and safety protocols, ensuring compliance and adherence to ranch rules and regulations.
Reservation Management:
Utilize our reservation software to ensure that all bookings are coordinated and executed on time.
Horse Care:
Assist with tacking up horses and ensure proper grooming of horses. Able to identify any issues with tack and report back to upper management.
Instruction and Trail Riding:
Lead lessons and trail rides as needed throughout the day, providing guidance, instruction, and support to riders of all levels.
Requirements:
Horseback Riding Experience:
Minimum of 3-5 years of horseback riding experience, with a strong background in teaching lessons and guiding trail rides.
Management Experience:
At least 1-2 years of experience in a supervisory or managerial role, with the ability to lead and motivate a team effectively.
Customer Service Skills:
Excellent interpersonal and communication skills, with a passion for providing exceptional customer service and creating memorable experiences for guests.
Organizational Skills:
Strong organizational and multitasking abilities, with the capacity to manage multiple priorities in a fast-paced environment.
Attention to Detail:
Keen attention to detail and a commitment to upholding high standards of quality and safety.
Flexibility:
Willingness to work a flexible schedule, including evenings, weekends, and holidays as needed.
Passion for Horses:
Genuine love for horses and a dedication to their well-being and care.
How to Apply:
If you are a dedicated and experienced horse enthusiast with a knack for leadership and a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity.
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