Admission Coordinator - Temple Terrace, United States - Chapters Health System, Inc

Chapters Health System, Inc

Verified Company

Temple Terrace, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

It's inspiring to work with a company where people truly BELIEVE in what they're doing

When you become part of the Chapters Health Team, you'll realize it's more than a job. It's a mission. We're committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success

Role:

Qualifications:

High school diploma or equivalent; some college coursework preferred
Minimum of one (1) year of office/customer service experience
Hospice, home health and/or healthcare experience preferred
Prior experience in a contact center environment and/or staff scheduling and/or clinical patient care experience strongly preferred
Bilingual in Spanish preferred
Able to perform sedentary work with frequent interruptions
Excellent time management skills with the ability to prioritize demands to meet patient service standards and deadlines
Effectively handles stressful situations professionally and calmly
Ability to demonstrate patient service skills and effective communications (written and verbal)
Information seeking / probing skills
Accurate knowledge transfer
Listening, understanding and responding
Able to multitask (think, talk, type) in a fast paced environment utilizing interpersonal skills to maximize caller reassurance
Ability to work in a cooperative team environment
Able to exhibit a sense of urgency in daily work activities
Available to work shifts to accommodate extended hours of operation as scheduled

Competencies:

Satisfactorily complete competency requirements for this position.

Responsibilities of all employees:

Represent the Company professionally at all times through care delivered and/or services provided to all clients.
Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.
Comply with Company policies, procedures and standard practices.
Observe the Company's health, safety and security practices.
Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
Use resources in a fiscally responsible manner.
Promote the Company through participation in community and professional organizations.
Participate proactively in improving performance at the organizational, departmental and individual levels.
Improve own professional knowledge and skill level.
Advance electronic media skills.
Support Company research and educational activities.
Share expertise with coworkers both formally and informally.
Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.

Job Responsibilities:

Gathers necessary information and required documentation from appropriate sources to ensure complete, current and accurate documentation of patient information and data. Completes outbound calls in order to followup and gather current health information as directed by Patient Access leadership.
Accurately enters data into information tracking systems, including entering and tracking patient referral file in electronic medical record (EMR). Follows up with referral sources to obtain missing data and makes notations in the EMR record to communicate missing data.
Enters and schedules into scheduling software timely and accurately.

Handles scheduling including, but not limited to:

Timely hospice evaluationsevery referral to be seen on same day
Unexpected changes in staff assignment
Other special clinical exceptions (i.e., complex care review)
Out of service area transfers
Medical record review
Positively promotes and clearly explains benefits of Chapters Health System's services and works to ensure that referrals are addressed in a timely, effective and efficient manner.
Works collaboratively with the Care Access team to ensure that referrals are scheduled in a timely manner and as soon as possible to meet the patient/family needs. Ensures medical staff's facetoface evaluation visit prior to the RN assessment.
Utilizes appropriate support/expert resources or personnel to resolve complex or difficult situations.
Adheres to expected productivity and accuracy targets established by management. Navigates the daily assignment board to ensure timely appointments and maximize efficiencies.
Performs other duties as assigned.

This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.