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Saint Paul

    Supervisory Veterans Service Representative - Saint Paul, United States - Veterans Benefits Administration

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    Description

    Summary

    The Supervisory Veterans Service Representative (BEST Assistant Division Manager) shares in the responsibility of managing BEST division operations through a staff of personnel responsible for claims processing, providing information, advice and assistance on all types of VA benefits to Veterans and their dependents and for providing outreach services to stakeholders.

    Duties

    The incumbent performs, but is not limited to, the following duties:

  • Plans, organizes, coordinates, directs and controls the work of the Division.
  • Revises and develops work methods to support division priorities.
  • Ensures proficient resource utilization and quality of work performed and services rendered; writes/establishes policies and procedures within division.
  • Maintains the highest technical and professional authority to make decisions in the types of claims considered most difficult or critical, or which commit the Federal Government to unusual liability.
  • Forecasts workload of the Division, both short and long range so adequate funds, staffing, space, equipment and supplies will be planned for, budgeted, and provided.
  • Reviews written correspondence to individuals, Congressional, White House, or other special inquiries for approval.
  • Serves as technical advisor to the BEST Division Manager and/or Regional Office Director for the administration of Compensation and Pension programs.
  • Establishes and builds relationships with stakeholders to exchange or distribute information regarding agency programs or policies.
  • Ensures equal opportunities for all division employees and supports Equal Employment Opportunity (EEO) policy/goals.
  • Collaborates with station management and Division Chiefs in deciding on and/or coordinating work-related changes affecting other units or divisions.
  • Consults with supervisors and union representatives/officials to discuss and resolve employee performance issues, complaints or grievances.
  • Work Schedule: 8: :30 .
    Telework: As determined by Station Policy
    Virtual: This is not a virtual position.
    Position Description/PD#: Supervisory Veterans Service Representative (AVSCM) #38913A
    Relocation/Recruitment Incentive: Relocation expenses are authorized. Relocation incentive may be authorized up to $15,000.
    Financial Disclosure Report: Selectee will be required to complete a Confidential Financial Disclosure Report, OGE-450, under 5 CFR a) prior to entering on duty and annually thereafter

    This Position Is Approved for the Buyer Value Offer (BVO) Program. Please go to the website to review the details of the BVO Program (BVO does not include buying a selectee's home).

    ADDITIONAL INFORMATION
    VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

    The Career Transition Assistance Plan (CTAP) provides eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at .

    Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

    It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

    This job opportunity announcement may be used to fill additional vacancies.



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