- As the on property contact, be attentive to the IT needs of our guests while providing exceptional customer service
- Provide Tier 1 triage of user support requests and organizes, distributes, and verifies the work IT Support Specialists.
- Ensure desktop computers interconnect seamlessly with diverse systems, including file servers, email servers, application servers and administrative systems
- Performs routine preventative maintenance
- Providing support to employees through the Help Desk and creating instructional documents
- Offering support for domain users by creating user accounts, resetting passwords, and managing group policies
- Configuring laptops, desktops, mobile devices, printers, and shared office technology to meet end-users requirements
- Imaging and cloning Windows workstations on various hardware types
- Supporting A/V equipment-related issues in conference rooms that utilize Zoom and Solstice technologies, ensuring smooth operation during meetings and presentations
- Must be able to report to work on property daily
- Availability for Evenings & Weekends
- Availability to be on-call on an as needed basis
- Excellent problem solving skills
- Excellent Customer relationship skills
- Strong written and oral communications skills
- Experience with Microsoft Operating Systems and software as well as Adobe Acrobat, Symantec antivirus, and other products MS Office, Networking, Programming, Active Directory, Database Management
- Paid Time Off
- 401k Match
- 2 Medical Plan Offerings with generous employer contributions
- Dental & Vision Insurance
- Flexible Spending Account
- Life Insurance
- Short-Term & Long-Term Disability Insurance
- Employee Assistance Program
- Commuter Benefit Program
- Discounted Gym Membership
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client service analyst - Washington, DC, United States - Ogden CAP
1 week ago
Description
The Jefferson, Washington DC is seeking a Client Services Analyst to join the team at our award-winning hotel.Job Summary:
The position of Client Services Analyst primarily assists staff in Hotel with technical support of desktop computers, applications and all hotel related technology.
Responsibilities: