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Service Desk Analyst Tier 1
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Client Service Analyst - Washington, United States - Ogden CAP
3 weeks ago
Description
The Jefferson, Washington DC is seeking a Client Services Analyst to join the team at our award-winning hotel.Job Summary:
The position of Client Services Analyst primarily assists staff in Hotel with technical support of desktop computers, applications and all hotel related technology.
Responsibilities:
As the on property contact, be attentive to the IT needs of our guests while providing exceptional customer service
Provide Tier 1 triage of user support requests and organizes, distributes, and verifies the work IT Support Specialists.
Ensure desktop computers interconnect seamlessly with diverse systems, including file servers, email servers, application servers and administrative systems
Performs routine preventative maintenance
Providing support to employees through the Help Desk and creating instructional documents
Offering support for domain users by creating user accounts, resetting passwords, and managing group policies
Configuring laptops, desktops, mobile devices, printers, and shared office technology to meet end-users requirements
Imaging and cloning Windows workstations on various hardware types
Supporting A/V equipment-related issues in conference rooms that utilize Zoom and Solstice technologies, ensuring smooth operation during meetings and presentations
Skills and Abilities:
Availability for Evenings & Weekends
Availability to be on-call on an as needed basis
Excellent problem solving skills
Excellent Customer relationship skills
Strong written and oral communications skills
Experience with Microsoft Operating Systems and software as well as Adobe Acrobat, Symantec antivirus, Citrix and other products MS Office, Networking, Programming, Active Directory, Database Management
Independently owned and operated, The Jefferson, Washington DC, offers competitive wages and the following generous benefits
Paid Time Off
401k Match
2 Medical Plan Offerings with generous employer contributions
Dental & Vision Insurance
Flexible Spending Account
Life Insurance
Short-Term & Long-Term Disability Insurance
Employee Assistance Program
Commuter Benefit Program
Discounted Gym Membership
We are an equal opportunity employer and value diversity and inclusion and belonging at our company.
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
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