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Service Coordinator - Pleasanton, United States - CGP Maintenance & Construction Services, Inc.
Description
About CGPCGP Construction is a leading provider of general contracting services, catering to commercial, industrial, and retail clients across various industries.
With sheer grit and determination, we progressively expanded our horizons to serve various other property management companies outside our network and the bustling commercial and retail sectors.
We believe that our passion for excellence, keen attention to detail, and our ability to adapt to the ever-evolving industry standards, are some of the factors that make us stand apart from the rest.
Our work speaks for itself- we have helped numerous clients materialize their visions, expand their businesses, and realize their objectives.
About this role:
This position is responsible for the management of an assigned client portfolio.
Responsibilities include the scheduling and coordination of work orders for clients, consistent communication with clients and employees throughout the workday as to job completion and progress, management of project and entertainment budgets, providing leadership to Facility Service Technicians and Plumbers, preparing of client invoices upon the completion of all work orders and projects, preparing contracts for subcontractors, and adding support to Construction and Project Managers.
In this role, you will:
Review communication to ensure adherence to Service Level Agreements set by customers, contractors, and corporate standards across all client accountsTake incoming calls & email requests from clients and schedule according to SLA'sAcquire an understanding of the capabilities of service techniciansUnderstand the different billing procedures for each individual clientTrack the location of technicians, job statuses, and project needsGet daily status reports from employees on the progress of jobsDaily communication to clients on job progressScheduling of subcontractors as neededSubmittal of invoices to client within SLA timelinesIdentify the staffing needs necessary for the teamOrdering materials necessary for completing tasksCollaborate with field technicians daily to update job statuses and reschedule tasks as necessaryEstablish priorities for emergency dispatchingMaintain client/work order data in software system; including timely and accurate updates with internal notes.
Ability to analyze situations promptly and to determine proper course of actionAccomplish all work in accordance with predetermined deadlineIssuance of purchase order numbersSubmit and manage approved monthly client entertainment budgetsManage project budgets on a daily basisParticipate in any other relevant/appropriate training programs as requested by the companyEstablish and maintain effective working relations with all employees and clientsEnsure employees are informed of job schedule and scope of work prior to commencementMaintain electronic filing systemAs required/requested, be prepared to carry out other duties and responsibilities, and assist other company personnelActively pursue written goals on a monthly, quarterly, and yearly basis.
Actively pursue career relevant educationWork with Field Managers and Project Managers to prepare estimates for clients, per Company timelinesRequirements & Position Expectations:Manage a designated volume of work orders on a monthly basis; which may vary based on Company requirementsMeet or exceed a specified revenue threshold per month; which may vary based on Company requirementsPerform all tasks with a sense of urgency to meet or exceed SLAsRespond to clients within 30 minutesMaintain approved monthly budget Must be a quick learner.
Must remain "coachable" and have a strong desire to learn.Strong Customer Service Orientation.
Maintain a positive and resilient outlook, even in the face of challenges.
Nurture a positive work environment, at all times.
Key Competencies:
Multi-tasking Planning & OrganizingTeamwork Excellent Communication SkillsAccountabilityDetail Oriented Flexible Goal and Results Driven Reliable Professional Phone and Email Etiquette Ability to obtain the necessary information via verbal and/or written direction.
MinimumAssociates degree or equivalent in related fieldProficient in Microsoft 365 products (Office, Word, Excel, Outlook, Power Point)Knowledge of office administrative proceduresBasic accounting knowledgeKnowledge of construction tradesAbility to operate standard office equipment, systems, and software.
Stable work historyThe statements in this job description are intended to represent the key duties, essential nature and level of work being performed.
They are not intended to be all responsibilities or qualifications of the job.Division:
Maintenance and ConstructionWorking Location:
Bay Area Office, PleasantonReports to: CFO
Position Classification:
Full TimeFLSA Status: Exempt
Salary Range:
$66,000 - $70,000 annually
Average Working Hours: 40 hours per week; or as projects demandEEO StatementThe equal employment opportunity policy of this employer provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, age, marital status, familial status, disability, or genetic information, in compliance with applicable federal, state and local law.
This employer hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
