Service Support Coordinator - Livermore, United States - Monarch Tractor

Monarch Tractor

Verified Company

Livermore, United States

4 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

About Monarch
At Monarch, we are working with farmers around the world to reduce carbon emissions one tractor at a time.

Our team is passionate about making a positive environmental impact in the untapped market of Agtech through innovation and emerging technology.

The global implementation of our digital platforms will elevate green solutions that will power the future of farm ecosystems and kickstart the next generation of sustainable farming.

If you are interested in reducing carbon emissions, creating profitable autonomous solutions, and bringing awareness to how our food is grown, Monarch is the right place for you Our team of engineers, farmers and industry experts will provide you with the creative space to enhance your skill set and grow your career.? We are always looking for people with a collaborative spirit to help us accelerate the compassionate mission we share to improve clean farming.

Role Summary

The Service Support Coordinator is the on-site liaison between the Field Service Technicians, Monarch owners & the Monarch Service Center needing assistance with Field Service or servicing/repair of their Monarch vehicle.

Responsibilities

Schedules and dispatches Field Service Technicians as needed to meet customer requirements and manage technician utilization. Maintains updated information in CRM and ERP.
Maintains regular communication with customers on Service & Field Service pick up & delivery dates.
Plans and coordinates material deliveries and inventory control to support Monarch's Dealer Network.
Provides quotations to customers & dealers by identifying components for repair, service, parts inquiries and building quotations.
Uncovers customer needs and challenges and seeks to match additional Monarch solutions.

Qualifications

35 years of experience preferred providing outstanding customer service in the automotive or related fields, explaining/educating advanced technology, documenting customer concerns and resolution.
Enthusiasm and passion for Monarch and electric vehicles
Find it rewarding to help a customer in need
Empathy, sincerity, patience, and strong communication skills
Excellent followup and probing skills
Strong problemsolving capabilities
The ability to maintain composure under pressure and deal with ambiguity
The ability to multitask not only while providing exceptional quality work but while navigating multiple, different work streams and tools
Willingness to learn new and innovative automotive technologies
Work in a teambased environment and achieve a common goal

Being a customer-facing role, you should be willing and able to work the occasional Saturday, with additional flexibility during busier times of the year or when necessitated by the business.

Education

Associate or Bachelor's Degree (fouryear college or technical school) or equivalent work

Computer Skills

Proficient in Windows, Microsoft Word, Excel & PowerPoint. Experience with ERP and CRM systems.

Minimum Physical Requirements

Push/pull up to 30 lbs?
Lift/carry up to 30 lbs?
Standing, walking, using hands, talking, hearing, neck rotation, trunk rotation, stair climbing, ladder climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, supine overhead reaching, crawling, bin lift, high steps, fingering/grasping able to use bolt box
Indoor working conditions, noise level may be loud at times
This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Monarch Tractor will reasonably accommodate the known disabilities of qualified disabled individuals.

Additional Perks

Catered Lunches
Career development
Cell phone reimbursements
Team building and much more

At Monarch, we cherish and celebrate every individual's difference.

We are proud to be an equal opportunity employer and we are committed to equal employment opportunity regardless of race, color, religion, national origin, sex, sexual orientation, age, marital status, gender identity, veteran status, and disability, or another legally protected status.