- Make a difference through your work – You'll be proud to tell your family and friends about what you do.
- Gain significant career experience only obtained within a fast-growing organization – Entry-level roles through executive leadership.
- Feel fulfilled and have fun – We work hard but make the time to build meaningful relationships and celebrate the wins.
- Identify training and development needs associated with the introduction of new policies, procedures, and systems via employee feedback.
- Build and maintain training curriculum, materials, and reference documents.
- Deliver in-person and virtual training in a way that captures and holds audience attention, ensures full understanding, and presents content in different ways to drive retention.
- Use quality assessments, Calabrio reporting, personal observation, surveys, and feedback to identify continuous improvement opportunities.
- Develop and facilitate multi-functional KMS processes used to coordinate the authoring, publishing and maintenance of policies and procedures, product and training documentation and other information assets.
- Partner with subject matter experts, trainers and other stakeholders as needed to develop and maintain KMS content.
- Collaborate with marketing and Technology Services to enssure KMS content is easily discovered, easy to use, and follows departmental and CPI style guides to ensure consistency and effectiveness.
- Address core needs of international markets with both internal and external customers.
- Support agents, customers, and management with quality assessments.
- Perform other position-related duties as assigned.
- Associate degree or equivalent work experience in a Customer Care environment
- Experience working in operations or customer support
- Knowledge of Word, Excel, and PowerPoint
- Strong written and verbal communication skills
- Strong collaboration skills and project management experience
- Positive attitude, high-energy
- Well-developed interpersonal skills
- Experience using Microsoft Dynamics or other Knowledge Management systems
- $55,000 - $65,000 annual salary
- Annual company performance bonus
- Comprehensive benefits package
- 401k
- PTO
- Health & Wellness Days
- Paid Volunteer Time Off
- Continuing education and training
- Hybrid work schedule
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Training for a nursing specialist
1 week ago
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Training as a specialist in computer science
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Omega Ventures Waukee, United States"The German Railway is one of the most diverse employers in Germany. Every year, we are looking for over 5,000 apprentices in 50 professions across the country who want to grow and improve with us. · We are currently seeking candidates for a 3-year apprenticeship as a specialist ...
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Training for Warehouse Logistics Specialist
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Atlas Ventures Shorewood, United StatesAt Shorewood, we are a family-owned company and the leading mineral water provider in Thuringia with our well-known and successful brands. Thanks to our dedicated employees, we are able to maintain and continuously expand our position. Your responsibilities will include learning ...
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Client Specialist Training Program
20 hours ago
Baird Milwaukee, United States Full timeThe Client Specialist Training Program is a unique 18-month program designed to attract driven and adaptable individuals to join the Financial Services Industry. The training is focused on becoming a Client Specialist on a Financial Advisor team and fully registered with their SI ...
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Training Specialist
3 weeks ago
Crisis Prevention Institute Milwaukee, United StatesOur Story: · Crisis Prevention Institute Inc. is the worldwide leader in evidence-based de-escalation and crisis prevention training, and dementia care services. Since 1980, we've helped train more than 15 million people within service-oriented industries including education, he ...
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Quantum Dynamics Fair Lakes, United StatesWe are looking for a highly technically inclined individual with a strong interest in working with the internet, modern IT systems, and IT network techniques at Fair Lakes. Ideally, you already have basic knowledge of various operating systems and TCP/IP. You are usually the go-t ...
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Client Specialist Training Program
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Baird Milwaukee, United StatesChallenge your thinking and build an amazing career with the best people in the financial services industry Baird's Financial Advisors provide advice, strategies, and solutions to high-net worth individuals and families across the United States, serving as true partners. True wea ...
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Specialist, Training Customer Care
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Northwestern Mutual Milwaukee, WI, United StatesWe care and make a positive difference. · Demonstrates an understanding of the Wealth Management Company (WMC) investment philosophy and process, and provides day-to-day administrative and operational support to effectively communicate the Private Client Services (PCS) capabilit ...
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Specialist, Quality Training
3 weeks ago
Medical College of Wisconsin Milwaukee, WI, United States Full timeThe Department of Neurology at the Medical College of Wisconsin (MCW) is actively seeking a highly skilled Adult Epileptologist to join our Comprehensive Epilepsy Program at the rank of Assistant or Associate Professor. The faculty recruit will join an existing team of 5 adult ep ...
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Radiant Innovations Oak Creek, United StatesTraining as a specialist for warehouse logistics (m/f/d) at Plant II in Oak Creek · Are you looking for a training with a future? As an apprentice at Offergeld Logistics, you will take on responsibility from the beginning and be an important part of the team. You can develop your ...
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Sapphire Solutions Berlin, United StatesApprenticeship Warehouse Logistics Specialist (m/f/d) in Berlin · Are you interested in both administrative and manual tasks? Then apply for an apprenticeship as a warehouse logistics specialist (m/f/d). During your apprenticeship, you will gain insights into supporting the logis ...
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Nexus Dynamics Village of Waukesha, United StatesAre you looking to work for a globally active company that offers diverse training opportunities in logistics? Then shape your future now with Europe's number one for sealing inserts at Meyer Seals, a global player in the packaging industry with headquarters in Alfeld (Leine) and ...
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Training for Social Insurance Specialist
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Atlas Ventures Racine, United StatesAre you interested in actively shaping the energy transition? Do you want to be part of an international team with over 900 employees and experience the 2G spirit? Then start your apprenticeship as a Warehouse Logistics Specialist at 2G Energietechnik GmbH. ...
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Apex Innovations Newburg, United StatesNewburg Apprenticeship as Building Waterproofing Technician (m/f/d) 2024 · The apprenticeship will take place at Eiffage Infra-Südwest (formerly Faber Bau) at our headquarters in Alzey. · The vocational school and training center are located in Kerpen, in the state of North Rhine ...
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Employment and Training Specialist
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Ser Jobs For Progress National Inc West Allis, United States**SUMMARY**: Under general supervision, interview, assess and counsel eligible applicants; develop individualized employment plans; solicit employment and work training opportunities for participants from prospective employers; refer participants for training, on-the-job experien ...
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Sapphire Innovations Newburg, United StatesNewburg 'Industriestr. 2, 35582 Dutenhofen - Your apprenticeship at GLOBUS starts now Join our team in the market hall and together, let's create the best representation of the meat counter at GLOBUS. Each market hall is as unique as the region it is located in. However, all GLOB ...
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RN - Clinical Training Specialist
2 weeks ago
New Perspective Senior Living LLC West Bend, United StatesJob Description · Job DescriptionPOSITION SUMMARY · The RN – Clinical Training Specialist trains new and current team members to support success in the delivery of quality care and services to residents. The RN – Clinical Training Specialist champions the company's Mission of Res ...
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Training as an industrial clerk
1 week ago
Infinity Ventures Milwaukee, United States#AllrounderYou will be responsible for all commercial and business tasks that arise in the commercial administration of our company. · During your training, you will go through various departments of the commercial administration: · In invoice verification, you will check and pro ...
Training Specialist - Milwaukee, United States - Crisis Prevention Institute
Description
Job Description
Job DescriptionOur Story:
Crisis Prevention Institute Inc. is the worldwide leader in evidence-based de-escalation and crisis prevention training, and dementia care services. Since 1980, we've helped train more than 15 million people within service-oriented industries including education, healthcare, behavioral health, long-term care, human services, security, corrections, corporate, and retail.
At CPI, we are dedicated to changing behaviors and reducing conflict for the Care, Welfare, Safety, and SecuritySM of everyone. We believe in the power of empathy, compassion, and meaningful connections. We believe personal safety and security are the antidotes to fear and anxiety. It's a philosophy that is central to everything we do, and traces back to our beginning. It is what defines and differentiates us, and informs our core beliefs.
As a member of the team, you can expect to:
The Role:
The Training Specialist is accountable for training new and experienced Customer Care employees; and is responsible for developing and maintaining service-related resources stored within our Knowledge Management Systems (KMS). This role is a subject matter expert for policies, processes and systems used within Customer Care. This position will identify content requirements, develop, and maintain curriculum, leverage KMS resources and technologies, and regularly deliver in-person and virtual training. The Training Specialist will support change management to deliver high levels of quality and efficiency, while soliciting feedback to evaluate and improve training prosses and documentation.
What You Get To Do Everyday:
You Need to Have:
We'd Love to See:
What We Offer:
Crisis Prevention Institute is an Equal Opportunity Employer that does not discriminate against any applicant or employee on the basis of age, race, color, ethnicity, national origin, citizenship, religion, creed, sex, sexual orientation, gender, gender identity, or expression (including against any individual that is transitioning, has transitioned, or is perceived to be transitioning), marital status or civil partnership/union status, physical or mental disability, medical condition, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state, or local law. The Company will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and general treatment during employment.
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Training Specialist professionals in Milwaukee
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Barbara Green
I am the perfect match
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Katelyn Wilson
Graduate Admissions Counselor