Customer Service Associate - Neenah, United States - HirePower

HirePower Neenah, United States

2 weeks ago

Description

Job Description

Duration: 6 + Months

Location: Neenah, WI 54956

Qualifications:

Previous success as customer service, logistics or procurement operations associates
Must have SAP experience
Experience with exporting goods is highly desirable
Proficient in Windows, Word, Excel and SharePoint
Strong interpersonal and communications skills in both verbal and written format
Demonstrated problem solving capabilities
Ability to work accurately and independently in fast paced environment while meeting established metrics: 100% daily shipping deadlines / Initial customer response within 24 hours / One or less customer service related claim/month
100% daily shipping deadlines

Description:

Facilitate sales and customer service of spare parts and lab supplies to international customers to ensure on-time delivery of accurate orders that follow all US Export and Foreign Government Import Regulations.

Provide exceptional customer service and problem resolution to order inquiries and various questions or issues
Utilize SAP and SED to complete and maintain accurate order and material information obtained from Procurement, vendors and other sources
Ensure all required export documents are complete and accurate, as well as, correctly and timely transmitted to appropriate parties
Work effectively with customers, vendors, warehouse team and carriers to complete and schedule shipments according to delivery date requirements
Non-Standard Picks (all applicable countries)
Freight
Shipment Consolidation/Close/Completion
Tentative Pricing
Capability and adaptability to assume complete export responsibilities to enable seamless coverage by providing flow-to-the-work and back-up support
KTW to KTE Shipments
Sales Order Entry (all countries)
Quoting
Claim Resolution

Company Info:

Honesty, Integrity, and Courage are the foundations for our client, but innovation is their passion. Their unique global footprint and inclusion policies are the guiding principles for providing a better life for everyone through their essential products. As an employee for our client, you can make a global difference.

We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

JOB

GFCLW

Company DescriptionHirePower (HPP) is a woman owned and operated Staffing and IT Professional Services business incorporated in 2002. HirePower continually assesses the business climate and develops staffing applications to meet our client's needs. Exceptional customer service and a results oriented approach to employment enable us to create the right fit for both the client and employee. We have provided support to clients in the following segments: Information Technology, Refining, Marketing, Exploration & Production, Manufacturing Retail Distribution, Logistics, Payroll, Resource Planning Optimization, Geology & Geophysical, Finance, Administration, and Customer Service.

Company Description

HirePower (HPP) is a woman owned and operated Staffing and IT Professional Services business incorporated in 2002. HirePower continually assesses the business climate and develops staffing applications to meet our client's needs. Exceptional customer service and a results oriented approach to employment enable us to create the right fit for both the client and employee. We have provided support to clients in the following segments: Information Technology, Refining, Marketing, Exploration & Production, Manufacturing Retail Distribution, Logistics, Payroll, Resource Planning Optimization, Geology & Geophysical, Finance, Administration, and Customer Service.

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