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    Customer Service Specialist - Tulsa, United States - Fabricut, Inc

    Fabricut, Inc
    Fabricut, Inc Tulsa, United States

    5 days ago

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    Description

    Job Description

    Job DescriptionDescription:

    Answer incoming calls in a call-center atmosphere, solve problems, process orders, and provide exceptional service for customers.

    • Answer incoming calls in a call-center atmosphere, solve problems, process orders, and provide exceptional service for customers.
    • Essential Duties and Responsibilities
    • Answer incoming calls, solve problems, process orders, and provide exceptional service for customers.
    • Provides delivery information on customer orders.
    • Provide stock information for customer inquiries.
    • Give pricing information when account number provided.
    • Establish new accounts using specific guidelines.
    • Process cutting for approval, cutting, hold only, and memo requests.
    • Process replacement orders.
    • Process claims for customer returns and pricing discrepancies.
    • Generate look ups for expediters to obtain information for customer relating to existing order or potential/pending orders.
    • Process customer cancellation requests.
    • Process faxed memo/cutting for approval requests when not taking incoming calls.
    • Process faxed fabric orders when required.
    • Interface with other departments to provide good service.
    • Practices safety and good housekeeping.
    • Uses materials and equipment effectively.
    • Job duties are subject to change as directed by management.
    • Performs other duties as assigned.
    Requirements:
    • High school education or equivalent.
    • At least 6 months previous customer service experience.
    • Computer and 10-key skills.
    • Basic math skills.
    • Well organized and have the ability to manage multiple priorities in a fast paced environment.
    • Superb interpersonal skills .
    • Ability to work effectively with others.
    • Excellent written and oral communication skills.
    • Able to handle stress in a high volume office.
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