Jobs
>
Front Desk Agent
>
Spartanburg

    Front Desk Agent - Spartanburg, United States - MCR Hotels

    MCR Hotels
    MCR Hotels Spartanburg, United States

    2 weeks ago

    Default job background
    Tourism / Travel / Hospitality
    Description

    Front Desk Agent



    Residence Inn Spartanburg, 9011 Fairforest Rd, Spartanburg, South Carolina, United States of America
    Req #6341

    Monday, April 29, 2024

    The Front Desk Agent at the Residence Inn by Marriott Spartanburg is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel.

    ESSENTIAL FUNCTIONS:


    1. Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.
    2. Maintain proper operation of the telephone switchboard.
    3. Answer guest inquiries about hotel service, facilities, and hours of operation.
    4. Establish and maintain good communication and teamwork with fellow associates and other departments within the hotel.
    5. Respond to guest requests in a timely and professional manner.
    6. Maintain confidentiality and security of all guests and hotel information.
    7. Document all guest requests, complaints, or problems immediately and notify designated department for resolving the situation. Follow up to ensure completion and guest satisfaction.
    8. Be aware of all rates, packages, and special promotions.
    9. Be familiar with all in-house groups and high demand/restricted dates.
    10. Take all necessary information when taking room reservations and follow rate quoting scenario.
    11. Be knowledgeable of the front desk computer system.
    12. Log and deliver packages, mail, and messages.
    13. Share knowledge of the property and amenities, along with any special events, local area attractions and things to do around the hotel.
    14. Accurately complete the check-in and checkout process.
    15. Uses creative reasoning and brand standard service tools to overcome guest objections and concerns and to ensure guest service satisfaction.
    16. Restocks front desk area and supplies as required or assigned by immediate supervisor.
    17. Ability to follow a checklist.
    18. Perform other duties as assigned.

    MINIMUM QUALIFICATIONS:


    1. Must have a positive attitude and willingness to learn.
    2. Demonstrate the ability to multi-task.
    3. Demonstrate the ability to be detail oriented.
    4. Demonstrate the ability to problem solve to effectively deal with internal and external customers.
    5. Must have basic English verbal and written communication skills.
    6. Must work well in stressful, high-pressure situations.
    7. Basic math skills.
    8. Must have the ability to obtain alcohol awareness certification as required by the State.
    9. Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
    10. Must be proficient in Windows operating systems, Company approved spreadsheets and word processing.
    11. Must be able to convey information and ideas clearly.
    12. Must have a desire to serve all guests.
    13. Must meet the legal age to serve alcoholic beverages (at select properties).

    PREFERRED QUALIFICATIONS:


    1. Experience in a hotel or a related field.
    2. Brand knowledge and experience.

    Our Company

    • MCR is the 3rd-largest hotel owner-operator in the United States.
    • Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
    • MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
    • MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
    • MCR was named one of Fast Company's 10 Most Innovative Travel Companies of 2020.
    • MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.
    • For the TWA Hotel at New York's JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA

    What we offer/What's in it for you?

    • Hotel Discounts
    • Weekly Pay
    • Paid Time Off
    • Retirement Options
    • Referral bonuses
    • Career advancement & upward mobility
    • Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members

    Other details

    • Job Family
      Hotels
    • Pay Type
      Hourly
    • Min Hiring Rate
      $14.00
    • Max Hiring Rate
      $14.00
  • MCR Hotels

    Front Desk Agent

    2 days ago

    MCR Hotels Spartanburg, United States

    The Front Desk Agent at the Residence Inn by Marriott Spartanburg is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel. · ESSENTIAL FUNCTIONS: · Providing attentive, courteous, and efficient serv ...

  • Pyramid Global Hospitality

    Front Desk Agent

    2 weeks ago

    Pyramid Global Hospitality Spartanburg, United States Part time

    Property · About Us · At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commit ...

  • Spartanburg Marriott

    Front Desk Agent

    2 weeks ago

    Spartanburg Marriott Spartanburg, United States Part time

    About Us: · At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a P ...

  • GF Management

    Front Desk Agent

    2 weeks ago

    GF Management Greenville, United States

    Newly refreshed, the Fairfield Inn Greenville Spartanburg Airport offers a great location an exceptional value. Our hotel in Greenville, SC offers complimentary shuttle service to and from GSP airport, high-speed wireless internet, business center, 24/7 fitness center, and an out ...

  • Auro Hotels

    Front Desk Agent

    2 weeks ago

    Auro Hotels Greenville, United States

    ** Front Desk Agent ($13-$14 hr)** · **Job Category****:** Front Office **Requisition Number****:** FRONT003394 Showing 1 location **Job Details** · **Description** · Ensures that each Guest receives outstanding Guest Service by providing a Guest friendly · environment which ...

  • Kashi LLC

    Front Desk Agent

    2 weeks ago

    Kashi LLC Greenville, United States

    Job Description · Job DescriptionWe are seeking a Front Desk Agent to become a part of our team You will accommodate patrons, as well as identify areas of improvement to increase efficiency. · Responsibilities: · Register and assign rooms to guests · Confirm phone and online rese ...

  • Hyatt Place Greenville Downtown

    Front Desk Agent

    2 weeks ago

    Hyatt Place Greenville Downtown Greenville, United States

    The Hyatt Place Greenville Downtown is looking for an energetic and service-oriented individual to join their guest service team as the Front Desk Agent . · Benefits Available for Full-Time · Health & Wellness Plans · 401K Matching · Generous Personal Leave Plan · Travel Di ...

  • Cambria Hotel Greenville

    Front Desk Agent

    2 weeks ago

    Cambria Hotel Greenville Greenville, United States

    Job Description · Job DescriptionRaines Co. - Your Future is Now · Position Summary: The Front Desk Agent is responsible for greeting guests in a courteous and efficient manner, handling inquires, checking-in/out, and reserving rooms. · We offer Medical/Dental/Vision benefits, a ...

  • Marriott Greenville

    Front Desk Agent

    11 hours ago

    Marriott Greenville Greenville, United States Part time

    Major ResponsibilitiesEnsures that each Guest receives outstanding Guest Service by providing a Guest friendly environment which includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge and all other components of Guest Service. ...

  • Courtyard by Marriott Greenville Spartanburg Airport

    Hotel Front Desk Agent

    2 weeks ago

    Courtyard by Marriott Greenville Spartanburg Airport Greenville, United States

    Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team You'll welcome guests, manage their account information, and ensure they have everything they need fo ...

  • Courtyard by Marriott Greenville Spartanburg Airport

    Hotel Front Desk Agent

    2 weeks ago

    Courtyard by Marriott Greenville Spartanburg Airport Greenville, United States

    Job Description · Job DescriptionDo you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team You'll welcome guests, manage their account information, and ensure ...

  • The Kessler Enterprise, Inc.

    Hotel Front Desk Agent

    1 week ago

    The Kessler Enterprise, Inc. Greenville, United States

    AN INSPIRING CAREER AWAITS YOUThe Kessler Collection is made up of 11 artful hotel and resort properties, 25 restaurants, and over 1,700 Grand Performers across seven states, we continue to grow and so will you The opportunities are endless. Our mission of inspiring places, intui ...

  • Hyatt Regency Greenville

    Front Desk Agent $14 to

    1 day ago

    Hyatt Regency Greenville Greenville, United States

    Essential Job FunctionsGreet guests immediately with a friendly, sincere welcome. Maintain eye contact with guest. Use a positive, clear speaking voice, listen to guest requests and respond with appropriate action. · Employ operational and selling techniques to maximize occupanc ...

  • Parks Hospitality Group

    Front Desk Agent, Part-Time

    1 week ago

    Parks Hospitality Group Greenville, United States Part time

    About Us: · The Homewood Suites by Hilton Greenville Downtown is an all-suite hotel in the heart of Greenville. Walk to downtown, Falls Park on the Reedy, Peace Center concerts, dining and entertainment. We're adjacent to Fluor Field, and Greenville Zoo is just two miles away. T ...

  • Kashi LLC

    Front Desk Agent/Night Auditor

    2 weeks ago

    Kashi LLC Greenville, United States

    Job Description · Job DescriptionWe are seeking a Front Desk Agent/Night Auditor to become a part of our team You will accommodate patrons, as well as identify areas of improvement to increase efficiency. Four shifts are immediately available. Monday 3pm to 11pm. Thu, Fri, Sat 11 ...

  • Homewood Suites Greenville Downtown

    Front Desk Agent, Part-Time

    1 week ago

    Homewood Suites Greenville Downtown Greenville, United States Part time

    Job Description · Job DescriptionAbout Us:The Homewood Suites by Hilton Greenville Downtown is an all-suite hotel in the heart of Greenville. Walk to downtown, Falls Park on the Reedy, Peace Center concerts, dining and entertainment. We're adjacent to Fluor Field, and Greenville ...

  • Auro Hotels

    Part-Time PM Front Desk Agent

    2 weeks ago

    Auro Hotels Greenville, United States Part time

    ** Part-Time PM Front Desk Agent** · **Job Category****:** Front Office **Requisition Number****:** PARTT003174 Showing 1 location **Job Details** · **Description** · Major Responsibilities · Ensures that each Guest receives outstanding Guest Service by providing a Guest frie ...

  • Holiday Inn Express & Suites

    Guest Services Representative Full-Time Night Auditor

    2 weeks ago

    Holiday Inn Express & Suites Spartanburg, United States Full time

    Introduction: · We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. Th ...

  • Holiday Inn Express & Suites

    Guest Services Representative 3PM-11PM

    2 weeks ago

    Holiday Inn Express & Suites Spartanburg, United States

    Introduction: · We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. Th ...

  • MCR Hotels

    Part Time Night Auditor

    2 days ago

    MCR Hotels Spartanburg, United States Part time

    The Night Auditor at the Residence Inn by Marriott Spartanburg is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). · ESSENTIAL FUNCTIONS: · Primary responsibilities ...