Hotel Front Desk Agent - Greenville, United States - Courtyard by Marriott Greenville Spartanburg Airport

Description

Job Description

Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today

Monday to Thursday 3 pm to 11 pm shift

$14 per hour

• Mitigate customer complaints as needed
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Communicate with housekeeping to make sure guest rooms are ready
• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information

• Has experience answering telephone calls and troubleshooting stressful situations
• Working knowledge of Microsoft Office and reservation management systems
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• High school graduate, GED recipient, or equivalent

Modernly designed with you in mind, our Courtyard by Marriott Hotel in Greenville offers guests upgraded guest rooms and amenities, coupled with first-class service. A favorite among hotels in Greenville, SC, this hotel is ideal for business travelers, groups, or a leisurely getaway. From the moment you walk through the doors, you are welcomed with true Southern hospitality and charm. The Courtyard Greenville offers guests complimentary parking, high-speed wireless internet, business services, and a state-of-the-art 24/7 fitness center. Start and end your day right and enjoy the convenience of a delicious meal at our new Courtyard Bistro