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    Care Coordinator - Tampa, United States - Vaco

    Vaco
    Vaco Tampa, United States

    3 weeks ago

    Default job background
    Description

    Roles and Responsibilities:
    * Ensure the planning, scheduling, and management of treatment from initial evaluation to treatment completion.
    * Act as the main point of contact for medical offices, adjusters, nurse case managers, and claimants.
    * Accurately record treatment plans and send them for clinical and pricing review.
    * Promptly schedule appointments for approved treatment.
    * Effectively prioritize daily activities to ensure timely completion of all assignments.
    * Timely review and respond to requests from clients, providers, claimants, or management.
    * Provide education to provider offices on the submission of required documentation, such as chart notes, billing forms, and state-specific forms.
    * Obtain any missing required appointment documentation from providers.
    * Escalate unresolved issues to appropriate leadership/management.
    * Collaborate with management on potential recommendations for process and system enhancements.
    * May assist in testing system/process enhancements.
    * Perform other assigned duties.

    Required skills and abilities:
    * Ability to work effectively both independently and as part of a team.
    * Proficient troubleshooting and problem-solving skills.
    * Strong analytical skills and proficient in research.
    * Excellent written and verbal communication skills.
    * Capable of multitasking, following procedures, and actively listening.
    * Bilingual skills are advantageous.
    * Intermediate proficiency in Microsoft Outlook and essential MS Office applications.
    * Adherence to company's physical and information security standards and training requirements.

    Education/Experience:
    * Preferred background as a Medical Assistant or equivalent.
    * Experience with Medical Software Platforms is a benefit.
    * Contact Center experience is a plus.
    * High School Diploma or GED.

    Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

    EEO Notice

    Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

    Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact .

    Vaco also wants all applicants to know their rights that workplace discrimination is illegal.

    By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

    Privacy Notice

    Vaco LLC and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco") respects your privacy and are committed to providing transparent notice of our policies.

    • California residents may access Vaco's HR Notice at Collection for California Applicants and Employees here.
    • Virginia residents may access our state specific policies here.
    • Residents of all other states may access our policies here.
    • Canadian residents may access our policies in English here and in French here.
    • Residents of countries governed by GDPR may access our policies here.

    Pay Transparency Notice

    Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:

    • the individual's skill sets, experience and training;
    • licensure and certification requirements;
    • office location and other geographic considerations;
    • other business and organizational needs.

    With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.

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