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    Patient Navigator Lead - San Francisco, United States - University of California

    University of California
    University of California San Francisco, United States

    3 weeks ago

    Default job background
    Description


    Patient Navigator Lead

    BH Psychiatry Admin

    Full Time

    78212BR

    Job Summary

    Applies extensive knowledge of patient navigator practices to develop processes to improve access efficiency and productivity. Represents team members and partners with leadership in the enhancement of operational workflows.

    The final salary and offer components are subject to additional approvals based on UC policy.

    To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search

    Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.

    For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.

    To learn more about the benefits of working at UCSF, including total compensation, please visit:

    Department Description

    UCSF Behavioral Health offers an expansive list of services that cater to both Adults and Children. With most programs housed under the newly built Nancy Friend Pritzker building, the department allows patients to have a centralized location for all their behavioral health care needs under one roof. The Patient Navigator Lead will play pivitol role in the improvements of day to day workflows.

    Required Qualifications

    • Bachelor's degree in related area and / or equivalent experience / training.
    • 2-3 years experience with direct care coordination.
    • Advanced knowledge of Patient Rights & Responsibilities, Joint Commission standards, and Centers for Medicare / Medicaid regulations. Knowledge of Medical Terminology. Advanced knowledge of data collection, compilation, and analytical techniques.
    • Advanced skills to comprehend and assess patient's grievances to quickly locate appropriate resource for assistance. Advanced knowledge of the organization and how to get issues resolved.
    • Advanced interpersonal and customer service skills. Ability to communicate and resolve issues effectively with a diverse population of patients, staff and physicians.
    • Advanced analytical and problem-solving skills. Ability to develop solutions and recommend changes and follow through with implementation.
    • Advanced written and verbal communication skills.
    • Proficiency with Windows-based software including Microsoft word, Excel, Outlook. Knowledge of computer systems and software used in functional area.

    Preferred Qualifications

    • Lean Certification
    • Project Management Professional Certification (PMP)

    About UCSF

    At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve - a promise we share with the professionals who make up our team.

    Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report - UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.

    Pride Values

    UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.

    In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at

    Join us to find a rewarding career contributing to improving healthcare worldwide.

    Equal Employment Opportunity

    The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

    Organization

    Health

    Job Code and Payroll Title

    006939 PAT NAVGTR NON-CLIN 4

    Job Category

    Administrative Support, Supervisory / Management

    Bargaining Unit

    99 - Policy-Covered (No Bargaining Unit)

    Employee Class

    Career

    Percentage

    100%

    Location

    Mission Bay (SF)

    Shift

    Days

    Shift Length

    8 Hours

    Additional Shift Details

    Monday - Friday

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