Customer Service Representative, Full Time Days - Burr Ridge, United States - The University of Chicago Medicine
Description
Job Description:
Be a part of a world-class academic healthcare system at
UChicago Medicine as a
Customer Service Representative at our
Burr Ridge Call Center.
Our call center team prides itself on fostering a team-oriented work environment while delivering the highest standard of customer service.
In this role, the
Customer Service Representative answers calls professionally and courteously as they work on the UCH Call Center console and transfers calls to the appropriate destination.
Essential Job Functions:
- Answer calls and initiate radio paging and overhead paging requests within prescribed performance intervals.
- Conduct regularly scheduled tests for Call Center systems as designated by management, e.g., periodic overhead and radio paging as mandated by policies and procedures.
- Document results by updating test logs, notifying appropriate supervisory or technical staff of negative or unusual results.
- Provide accurate and appropriate information upon request or as necessary. Examples include provision of a paging history, interpretation of oncall schedules, and provision of information on location based on the directory.
- Provide carious communications and answering services for physicians and staff members.
- Record or document answering service calls verbatim.
- Perform other duties as assigned.
Required Qualifications:
- A complete high school diploma or equivalent from an accredited educational body
- Excellent interpersonal skills and ability to work cooperatively in a team environment
- Ability to sit for long periods of time and maintain composure under stressful and/or emergency conditions
- The physical and mental dexterity to function at a console
- 3 or more years of experience using telecommunications systems equipment
Preferred Qualifications:
- Familiarity with medical terminology
Position Details:
- Job Type/
FTE:
Full Time (1.0 FTE)
- Shift: Days 8:30am5pm
- Unit/Department: Burr Ridge Call Center
- CBA Code: Non-Union
- Must comply with UCMC's COVID19 Vaccination requirement as a condition of employment. If you have already received the vaccination, you must provide proof as part of the preemployment process. This is in addition to your compliance with the Flu Vaccination requirement as well. Medical and religious exemptions will be considered consistent with applicable law. Lastly, a preemployment physical, drug screening, and background check are also required for all employees prior to hire._
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