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Front Desk Agent - Costa Mesa, United States - Wincomehospitality
Description
** Front Desk Agent**
** Avenue of the Arts Costa Mesa, a Tribute Portfolio HotelCosta Mesa, CA**
Posted January 4, 2022
** Front Desk Agent**
The ideal Front Desk Agent candidate will have some previous Front Desk Agent experience, exceptional communication skills, and enjoy working in a fast-paced environment. We are looking for positive, upbeat individuals who can deliver total guest satisfaction.
**Job Requirements**
Checking guests in and out of the hotel in an efficient, courteous and professional manner
Ensuring that special requests are noted and fulfilled
Communicating with all departments regarding in house VIPs and any special requests/needs
Promoting and selling special hotel programs, special rate packages and upgrades when appropriate
Interacting with team members in a professional manner, assisting other departments with necessary information
Answering the telephone in a professional manner and assisting guests with any questions, directions, etc.
Managing and resolving guest complaints and compliments in a professional and courteous manner
Listening and responding to guest inquiries using a positive, clear speaking voice
Maintaining an up to date working knowledge of all property amenities as well as any special events
High school degree or equivalent
Strong computer skills
Pleasant telephone demeanor
Opera/Fidelio experience preferred
Ability to handle stressful situations in a calm, professional manner
Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice
Must have the ability to work a varied schedule that may include evenings, weekends, and holidays
**Physical Requirements**
Ability to stand for entire shift
Ability to type, standing upright for entire shift.
Heavy work- Exerting up to 100 lbs of force occasionally, and/or 50 lbs of force frequently and/or up to 20 lbs of force constantly to lift, carry, push, pull, or otherwise move objects
Must arrive to work well groomed, with pristine hygiene, and professional attire
**Mental Requirements**
Must be able to convey information and ideas clearly
Must be able to evaluate and select among alternative courses of action quickly and accurately
Must work well in stressful, high pressure situations
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
Must be at listening to, understanding, and clarifying issues raised by co-workers and guests
Must be able to work and understand financial information and data, and basic arithmetic functions
Must maintain composure and objectivity under pressure
Note this is only outline of responsibilities and can be changed and updated at any time and without notice at the discretion of the direct supervisor or executive management team
**EOE/M/F/D/V/SO**
**We participate in E-Verify**
** Avenue of the Arts Costa Mesa, a Tribute Portfolio Hotel**
238 Room Hotel
**AVENUE OF THE ARTS COSTA MESA, A TRIBUTE PORTFOLIO HOTEL**
As a Tribute Portfolio hotel, we break beyond the typical hotel experience with eclectic arts-inspired design, inventive culinary creations and an ideal location in the Theater and Arts District close to fashion-hub South Coast Plaza. We celebrate the very best in human expression. And by doing so, create the perfect space to be the very best expression of yourself. Beyond captivating design, enjoy social scenes and sincere service dedicated to helping you make the most of every moment.
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