Hotel Front Desk Agent - Brea, United States - Chase Suite Hotel Brea

Description

***Promote an atmosphere that ensures pro-active, friendly and efficient services for our
Guests. Ensure Guests needs are meet and expectations are exceed. Follow company
Pillars.


KEY DUTIES & RESPONSIBILITIES

Exceed Guest Expectations by:

• Providing a warm welcome
• Making the visit memorable
• Own it
• Acting as an Ambassador to guests
• Deliver Quality Everyday
• Communicate with a Smile
• Project a hospitable Demeanor
• Demonstrate teamwork
• Keep it clean and safe
• Attempting to resolve complaints immediately

Follow proper cash / check / credit card/ AR control procedures
Follow SOPs for registering guests
Follow requests by Sales Department for up-selling, marketing packages, etc
Ensure van is clean at all times and has sufficient gas.
Drive defensively and safely when using the Company van. Wear your seat belt at all times. Only use the van for Company business.


SKILLS, KNOWLEDGE & ABILITIES

Excellent Interpersonal skills:
ability to engage guests and other employees
Knowledgeable about your Property's layout, facilities and services and the local area, including attractions and amenities so that you can answer questions from
Guests.

Strong computer skills, able to input reservations
Well Groomed, professional appearance
Enjoy selling/ marketing the hotel in person and on the phone
Excellent verbal communication skills
Bilingual a plus


CORE COMPETENCIES
Energetic, Must have a sense of urgency
Honest, ethical
Extrovert, friendly
Problem Solve; able to "think on your feet"


Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (preferred)

Experience:

• Hotel experience: 1 year (preferred)

Job Types:
Full-time, Part-time


Pay:
$ $18.00 per hour


Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Night shift
• Weekends as needed

Work setting:

• Inperson

Experience:

• Hotel experience: 1 year (preferred)

Work Location:
In person