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    IT Desktop Support Technician - Raleigh, United States - K-Tek Resourcing

    K-Tek Resourcing
    K-Tek Resourcing Raleigh, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    Job Description:

    Who are we looking for?

    · A 3+ years experienced Field Technical Support representative.

    Technical Skills:

    · Provides on-site client facing support; including installation, servicing, and repairing systems.

    · Quality checks operational status of system equipment before deployment.

    · Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance.

    · Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.

    · Hardware/software installation, support and troubleshooting

    · Experience with Windows 10

    · Experience with MS Office and OS365

    · Configuring new PC's/notebooks via SCCM imaging

    · Ticket management experience

    · iOS device familiarity.

    Domain Skills:

    · Install applications which were installed on the old PC.

    Process Skills:

    · Deliver new PC.

    · Replace old PC with new PC.

    · Install applications which were installed on the old PC.

    Behavioral Skills:

    · Resolve technical issues of projects and Explore alternate designs

    · Participates as a team member and fosters teamwork by inter-group coordination within the modules of the project.

    · Effectively collaborates and communicates with the stakeholders and ensure client satisfaction

    · Train and coach members of project groups to ensure effective knowledge management activity.

    Certification:

    · Education qualification: Bachelor's Degree or equivalent experience

    Company DescriptionK-Tek Resourcing is a consulting organization with offices in Houston TX and St. Paul, MN. It is supported by 2 global delivery centers, located in India. With its global employee strength of over 250, K-Tek has been supporting its clients for over 9 years.

    Why K-Tek
    K-Tek has a tenet of excelling at delivering resources and solutions based on its experience, integrity, distinction in delivery, reduced turn-around time and the consistency at being the "First Time Right".

    Vision / Mission
    At K-Tek we believe in understanding the specific needs of the customer and tailor-creating innovative solutions to meet these needs. We invest in our employees and customers. We build a relation of trust with our customers through empathy, solutions and being the first time right.

    K-Tek Resourcing LLC is one of the leaders in Resourcing industry with a portfolio of over 300+ consultants working at different client's sites. Our commitment to compliance, excellent client servicing and superior quality has positioned us for sustained success.

    Company Description

    K-Tek Resourcing is a consulting organization with offices in Houston TX and St. Paul, MN. It is supported by 2 global delivery centers, located in India. With its global employee strength of over 250, K-Tek has been supporting its clients for over 9 years.\r
    \r
    Why K-Tek\r
    K-Tek has a tenet of excelling at delivering resources and solutions based on its experience, integrity, distinction in delivery, reduced turn-around time and the consistency at being the "First Time Right".\r
    \r
    Vision / Mission\r
    At K-Tek we believe in understanding the specific needs of the customer and tailor-creating innovative solutions to meet these needs. We invest in our employees and customers. We build a relation of trust with our customers through empathy, solutions and being the first time right.\r
    \r
    K-Tek Resourcing LLC is one of the leaders in Resourcing industry with a portfolio of over 300+ consultants working at different client's sites. Our commitment to compliance, excellent client servicing and superior quality has positioned us for sustained success.
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