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    IT Support Technician - Raleigh, United States - Visium Resources, Inc.

    Visium Resources, Inc.
    Visium Resources, Inc. Raleigh, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    11000

    Introduction

    Visium Resources is seeking an IT Support Specialist, Tier 1 who will support daily operations of Tier I IT support, escalating to Tier II/III support if needed. It is required to be on-site. This role will help the leadership team drive consistent IT service and performance across the enterprise and will participate and support the onsite, face-to-face engagement with key stakeholders and functional peers. Also, this role will need to have knowledge of and support critical business IT services, planning, development, and execution consistent with the business culture and best practice.

    1. Provide amazing, advanced Tier I technical support across computing platforms, troubleshooting, and resolving non-routine issues at the hardware, OS, and application level for both desktop and server either physical or virtual supporting business users and technologies.
    2. Manage and support key IT and Business programs including but not limited Systems Support (Desktop and Server), VMware Horizon Virtual Desktop, Office 365 Online, Exchange Online, as well applicable end user applications.
    3. Help to develop technology solutions to centralize and automate the management of computing hardware and software including OS deployment, software packaging, and Group Policy management.
    4. Develop processes, documentation, and standard operating procedures for the managed desktop and server environments.
    5. Maintain IT security standards as well as stakeholder and member confidentiality. Champion internal security policies and procedures.
    6. Maintain and optimize, new building opening setup and configuration, permissions access, process improvements, and helping automate and integrate between systems.
    7. Maintain up-to-date documentation of the local technology infrastructure.
    8. Maintain inventories of software, versions and applications of desktops and servers.
    9. Consult with functional staff and technical peers to identify and implement effective technology solutions across the enterprise.

    MUST Qualifications:

    1. 1-3 years of relevant work experience in IT support roles.
    2. High School diploma required.
    3. Strong communication skills and the ability to work well in a team structure as well as independently.
    4. Ability to effectively interface with technical and non-technical staff at all organizational levels
    5. Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.
    6. Ability to lift a minimum of 25 lbs. (file boxes, computer printer).

    PreferredQualifications:

    1. Knowledgeable about current Microsoft Windows operating systems with MS certification such as Modern Desktop Associate, Office 365 Fundamentals.
    2. Network + and/or Cisco Certified Entry Technician (CCENT) a plus.
    3. Familiar with software deployment technologies.
    4. Knowledgeable about basic networking (TCP/IP, DNS, routing, subnetting).
    5. Strong understanding of computer systems and technology stacks that support them
    6. Understanding of the workflow and process requirements of complex applications systems.
    Company DescriptionVisium Resources is an award-winning employment firm with a mission to match talented individuals with highly successful organizations. At Visium, our company's success is based on your success. When you work with us, you are never "just a number". You are our most important asset. Here, you will know us by name through our regular visits to client sites and even occasional luncheons. We will always be there when you need assistance and will always go the extra mile to ensure that you are as successful as possible. Whether you're looking for contract, contract-to-hire or permanent opportunities, we firmly believe there is no employment agency that will work harder for you than Visium. Visium Resources is an equal opportunity employer and values diversity. All employment is decided based on qualifications, merit and business need.

    Company Description

    Visium Resources is an award-winning employment firm with a mission to match talented individuals with highly successful organizations. At Visium, our company's success is based on your success. When you work with us, you are never "just a number". You are our most important asset. Here, you will know us by name through our regular visits to client sites and even occasional luncheons. We will always be there when you need assistance and will always go the extra mile to ensure that you are as successful as possible. Whether you're looking for contract, contract-to-hire or permanent opportunities, we firmly believe there is no employment agency that will work harder for you than Visium. Visium Resources is an equal opportunity employer and values diversity. All employment is decided based on qualifications, merit and business need.
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