- Provide scheduled preventative maintenance for contract customers, remedial maintenance for non contract customers billed at an hourly rate
- Drive toward zero service recalls
- Complete assigned preventive maintenance calls at customer sites within prescribed time frame and established performance standards
- Demonstrate knowledge of and adherence to service agreement provisions to provide adequate billing information to the customer
- Drive the leads of new service agreements, service agreement upgrades and instrument add ons to existing contracts
- Educate and promote the purchase of training, support, software, laboratory services products, consumables and field installed computer hardware/software upgrades
- Maintain updated documentation around dispatch, inventory and service support functions of the job
- Perform timely uploads and downloads of required data to ensure the integrity of service system(s)
- Accountable for assigned company assets to include: Company vehicle, tools, test equipment (MTE), telecommunication equipment, assigned service parts inventory, etc.
- Associate degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering or Information Technology 1+ years of experience in analytical equipment, mechanical equipment, and/or lab environment
- Bachelor's degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering or Information Technology
- Experience using Microsoft 365
- Exposure to analytical equipment and/or lab environment
- Knowledge of laboratory safety practices
- Ability to travel by air, vehicle and/or other means of transportation as business requires.
- The physical demands defined are representative of those that must be met by an employee to successfully perform the essential functions of this job:
- Regularly be required to walk, stand, sit and talk or hear; to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms.
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Support Specialist
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BCforward Indianapolis, United StatesBCforward is currently seeking a highly motivated Salesforce Support Specialist for an opportunity in Indianapolis, IN · Summary: · Position Title: Salesforce Support Specialist · Location: Indianapolis, IN · Anticipated Start Date: 06/03/2024 · Duration: Full-Time Employee · Wor ...
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support specialist
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Health & Hospital Corporation Indianapolis, United StatesThe Support Specialist provides skills training and development to clients as required by medical necessity. This position provides crisis management and emergency interventions including but not limited to CPR and CPI, as well as provides quality ca Support Specialist, Behaviora ...
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Support Specialist
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Facilities Support Specialist
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Youth Support Specialist
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Laboratory Support Specialist
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Application Support Specialist
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Technology Support Specialist
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Technical Support Specialist
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Lucid Services Group Indianapolis, United StatesA leading Indiana employer is in current need of a highly-motivated Technical Support Specialist to join their team to assist with some major initiatives and projects. This is an excellent opportunity for someone looking to expand upon their current technical support by working i ...
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Customer Support Specialist
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George E. Booth Co., Inc. Indianapolis, United StatesGeorge E. Booth is an EEO employer - M/F/Vets/Disabled · The George E. Booth Co. is a family-owned and operatedindustrial automation sales company looking to hire their next full-timeCustomer Support Specialist in Indianapolis, IN. to learn more about the company values, produc ...
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Desktop Support Specialist
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Lab Support Specialist
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The Fountain Group Indianapolis, United StatesCurrently seeking a Lab Support Specialist for a prominent client of ours. This position is located in Indianapolis, IN. Details for the position are as follows: · Job Description: · Shift: Monday-Friday 8AM-5PM · Pay: $20-$25/hr depending on experience. · This is a temporary ...
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Customer Support Specialist
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Family Support Specialist
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HealthNet Inc Indianapolis, United StatesJob Type · Full-time · Description · Healthy Families' Program · West Health Center West 10th Street, Indianapolis, IN 46224 · What you'll do as a Family Support Specialist at HealthNet: · The Family Support Specialist is responsible for assisting growing families in establish ...
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Customer Support Specialist
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Technical Support Specialist
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Resultant Consulting Group Indianapolis, United States**Technical Support Specialist** · Indianapolis, IN, USA · Employees can work remotely · Full-time · **Company Description** · We are a passionate team of 300+ engineers, mathematicians, data analysts, project managers, and business consultants. But more importantly, we are ...
Associate OneSource Service Support Specialist - Indianapolis, United States - Validation Associates
Description
12 Month ContractThis is a Technician role. Often considered a "bag-carrying" repair specialist. Performs client-site servicing, repair and/or installation of company product(s).
This job may include any aspect of product field support, including system hardware and software, medical or laboratory devices and equipment, and systems networking.
Provides technical support to customers on operational or maintenance aspects of system equipment. Serves as customer contact on technical and service related problems. Diagnoses mechanical, hardware, software and systems failures using established procedures. Determines most cost effective repair/resolution to minimize customer downtime. Prepares reports for analysis of product failure trends and service ability issues.Responsibilities:
Basic Qualifications:
Preferred Requirements:
Physical Requirement: