-
Client Advocate
3 days ago
Caperion Computing Delray Beach, United StatesThis position is available immediately offering competitive pay based on skill level and experience. · We are an established IT Consulting company and MSP in business for 20 years. We provide technical support, integrations, and consulting services to commercial industry, and we ...
-
Client Advocate
1 day ago
Caperion Computing Solutions LLC Delray Beach, United StatesThis position is available immediately offering competitive pay based on skill level and experience. · We are an established IT Consulting company and MSP in business for 20 years. We provide technical support, integrations, and consulting services to commercial industry, and we ...
-
Client Advocate
1 week ago
Caperion Computing Delray Beach, United StatesJob Description · Job DescriptionThis position is available immediately offering competitive pay based on skill level and experience. · We are an established IT Consulting company and MSP in business for 20 years. We provide technical support, integrations, and consulting service ...
-
Patient Financial Advocate
6 days ago
Guardian Recovery Network Delray Beach, United States**Patient Financial Advocate** · **About Us** · Guardian Recovery is a rapidly growing national substance use disorder treatment provider based in South Florida. Our mission is to restore the lives of all those suffering with substance use disorders. Long term, our aim is to lead ...
-
Technical Support
3 days ago
TechTrex Inc./KioSoft Technologies LLC Boynton Beach, United StatesKioSoft Technologies (KioSoft) is a growing hardware/software company providing turnkey custom solutions for the Commercial Laundry, Vending, and other unattended Payment Industries. KioSoft has operations in the United States, Canada, China, Korea, and authorized dealers worldwi ...
-
Surveyor Services Specialist
6 days ago
Accreditation Associati Deerfield, United States**About us**: · AAAHC advocates for the provision of high-quality health care through the development and adoption of nationally recognized standards. We provide a valuable survey experience founded on a peer-based, educational approach to onsite review. The AAAHC Certificate of ...
-
Driver Laborer
3 days ago
1-800-GOT-JUNK? Lake Worth, United States**ZAG Community of Businesses is the parent company to several home consumer services, specializing in excellent customer service experiences. Our portfolio includes seven 1-800-GOT-JUNK? franchises across North America.** · **1-800-GOT-JUNK? Is hiring immediately Work outside, s ...
-
Project Manager
6 days ago
Cascade Ventures Deerfield Beach, United StatesYour Responsibilities · As a project manager, you will structure, plan, and control projects and be responsible for the project schedule. Your focus will be on profitability, time, and quality. · Your tasks include managing internal and external contracts, as well as coordinating ...
-
Customer Service Representative
3 days ago
Florida One Insurance Pompano Beach, United StatesWe are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSR ...
-
Customer Service Representative
3 days ago
Florida One Insurance Margate, United StatesWe are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSR ...
-
Customer Service Representative
3 days ago
Florida One Insurance Fort Lauderdale, United StatesWe are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSR ...
-
Bpo District Manager
1 day ago
ADP West Palm Beach, United StatesADP is hiring a **Major Account Business Process Outsourcing Sales Representative.** · **Thanks for clicking** Let us tell you some more... · - Are you high-reaching and unstoppable, with a can't-stop-won't-stop attitude and an urge to persevere until you get the job done? · - Is ...
-
Customer Service Representative
1 day ago
Air Around the Clock Fort Lauderdale, United StatesBusy A/C company in Sunrise needs to hire FULL-TIME and PART-TIME customer service agents to answer busy phones and write up service calls. · The FULL-TIME position will require night and weekend hours. Lots of overtime available. · PART-TIME position is nights and weekends only. ...
-
Patient Financial Advocate
3 days ago
Staffosaurus Delray Beach, United StatesAbout the job Patient Financial Advocate · Patient Financial Advocate · About Us · Guardian Recovery is a rapidly growing national substance use disorder treatment provider based in South Florida. Our mission is to restore the lives of all those suffering with substance use dis ...
-
RN Care Manager
2 hours ago
TheKey LLC Delray Beach, FL, United StatesRN Care Manager · For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at ho ...
-
RN Care Manager
3 days ago
The Key Corporation Delray Beach, United StatesRN Care Manager · For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at ho ...
-
Family Therapist
1 week ago
ODYSSEY BEHAVIORAL GROUP Delray Beach, United StatesJob Details · Level · Experienced · Job Location · Lifeskills South Florida Outpatient - Delray Beach, FL · Position Type · Full Time · Education Level · Graduate Degree · Travel Percentage · Negligible · Job Shift · Day · Job Category · Health Care · Description · ...
-
RN Care Manager
6 days ago
TheKey LLC Delray Beach, FL, United StatesRN Care Manager · For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at ho ...
-
Line/Prep Cook
6 days ago
Thomas Cuisine Delray Beach, United States** Line/Prep Cook** · **Job Category****:** Food Service **Requisition Number****:** LINEP02257 Showing 1 location **Job Details** · **Description** · **We are hiring Cooks for upscale continuing care senior communities in the Delray Beach area** · The Line/Prep Cook will be ...
-
Patient Financial Advocate
2 days ago
Staffosaurus Delray Beach, United StatesJob Description · Job DescriptionPatient Financial Advocate · About Us · Guardian Recovery is a rapidly growing national substance use disorder treatment provider based in South Florida. Our mission is to restore the lives of all those suffering with substance use disorders. Long ...
Client Advocate - Delray Beach, United States - Caperion Computing
Description
This position is available immediately offering competitive pay based on skill level and experience.We are an established IT Consulting company and MSP in business for 20 years.
We provide technical support, integrations, and consulting services to commercial industry, and we are looking for a Client Advocate who is willing and motivated to learn and grow within the organization.
This individual must be very organized and personable with a great attitude, be able to work well in a team environment, and genuinely care about meeting customer needs.
Excellent work ethic combined with consistent performance, reliability and attendance are top priorities.This position focuses on interfacing with our loyal clients, building rapport and assuring that their needs are being met.
You could say that this position spans from being a Customer Service Representative to Project Management, with a small amount of Sales mindset built in.
This role requires at least an entry level to moderate technical skills and understanding, and may be asked to perform basic functions like password resets, or walking customers through simple processes.
Due to the teamwork required, this position requires working in onsite in our Delray Beach office.KEY RESPONSIBILITIES:
Work alongside your other team members in our Delray Beach Florida office Tend to incoming support requests by all means including: professionally answering incoming calls, monitor and maintain email communication with customers, and in-person or video meetings Liaise with customers to build rapport and trust Document support requests and business opportunities in the form of tickets within our platforms With a sales mindset, search for areas of deficiency or need where Caperion might be able to provide added value or solve a problem with a solution that offer Communicate client needs to internal team and assist with delegation, scheduling and prioritization Track and follow-through tickets to completion; follow up with clients to assure high level of satisfaction Provide basic training to end users in operation of equipment and applications Regularly completed assigned research and project related jobs Assist with management of vendor relationships Assist with monthly/quarterly/annual account reconciliations Be compulsive about documentation, maintaining records of all phone calls, emails, service requests and communications in proprietary ticketing system Performing some remote help-desk support for end users Requirements
SOFT SKILLS:
Strong focus on relationships and customer satisfaction A general upbeat and positive attitude, even in difficult or adverse situations Must be able to communicate complex ideas with others of various levels of understanding Must have excellent interpersonal, communication and writing skills Strong organizational and logical thinking skills Strong attention to detail
TECHNICAL EXPERTISE:
Requires some conceptual knowledge of networking Must have some conceptual knowledge of Commercial cloud services like: Microsoft 365, Azure/Entra, AWS, DR Backups, security services, etc.
(not consumer/social media)Some understanding of modern security concepts Working knowledge of Desktop Operating Systems:
Windows 7-11+, Mac OS X Working knowledge of common
Desktop Applications:
e.g. MS Office, QuickBooks, ACT, etc.
Basic connectivity troubleshooting skills EDUCATION AND WORK HISTORY REQUIREMENTS: 4 year College Degree Minimum 2 years working in similar role
ADDITIONAL REQUIREMENTS:
Must be local and expect to work from Delray Beach office (this is NOT a remote position) Must have reliable transportation with valid Driver's License with Proof of Insurance Ability to pass background check and drug test Fluency in the English Language (some Spanish would be a plus) A skills assessment will be given to test fundamental knowledge Benefits Salary package commensurate with experience, expected starting base salary $42,000 - %55,000 Vacation and Sick Leave paid Paid holidays Company Health Care plan Retirement plan with company contributions Company provided equipment as needed Reimbursement for all approved company expenses (travel, etc) Professional training, certifications and education opportunities and/or reimbursements Scheduled annual reviews of both performance and compensation Bonuses of both monetary and tangible awards for exceptional performance, sales and referrals Incentives for reaching team and company goals The ability to do what you love as a tech hero, be appreciated for it, and continually be challenged in your role
HOW TO APPLY:
Use this website to apply.
Please note that incomplete applications will be immediately rejected without consideration.