-
Client Advocate
1 day ago
Caperion Computing Solutions LLC Delray Beach, United States PermanentThis position is available immediately offering competitive pay based on skill level and experience. · We are an established IT Consulting company and MSP in business for 20 years. We provide technical support, integrations, and consulting services to commercial industry, and we ...
-
Client Advocate
6 days ago
Caperion Computing Delray Beach, United StatesThis position is available immediately offering competitive pay based on skill level and experience.We are an established IT Consulting company and MSP in business for 20 years. We provide technical support, integrations, and consulting services to commercial industry, and we are ...
-
Client Advocate
1 week ago
Caperion Computing Delray Beach, United StatesJob Description · Job DescriptionThis position is available immediately offering competitive pay based on skill level and experience. · We are an established IT Consulting company and MSP in business for 20 years. We provide technical support, integrations, and consulting service ...
-
Patient Financial Advocate
3 weeks ago
Guardian Recovery Network Delray Beach, United States**Patient Financial Advocate** · **About Us** · Guardian Recovery is a rapidly growing national substance use disorder treatment provider based in South Florida. Our mission is to restore the lives of all those suffering with substance use disorders. Long term, our aim is to lead ...
-
Yacht Practice Broker/Client Advocate
2 days ago
WTW Fort Lauderdale, United States Paid WorkA Broker /Client Advocate serves as the primary liaison between insurers and clients. This person is responsible for managing large client relationships, deploying placement expertise and assisting Marine North America in achieving its revenue growth targets. · The individual wil ...
-
Behavioral Health Technician
4 days ago
Wayside House Substance Abuse Treatment Center Delray Beach, United StatesWayside House is a 28-bed residential and PHP facility for women ages 18 and older who suffer from alcohol and/or drug addiction. Our treatment program is based on the 12 step model, individualized for each woman. · We are currently seeking full-time Behavioral Health Technicians ...
-
Technical Support
2 weeks ago
TechTrex Inc./KioSoft Technologies LLC Boynton Beach, United StatesKioSoft Technologies (KioSoft) is a growing hardware/software company providing turnkey custom solutions for the Commercial Laundry, Vending, and other unattended Payment Industries. KioSoft has operations in the United States, Canada, China, Korea, and authorized dealers worldwi ...
-
Surveyor Services Specialist
3 weeks ago
Accreditation Associati Deerfield, United States**About us**: · AAAHC advocates for the provision of high-quality health care through the development and adoption of nationally recognized standards. We provide a valuable survey experience founded on a peer-based, educational approach to onsite review. The AAAHC Certificate of ...
-
Driver Laborer
2 weeks ago
1-800-GOT-JUNK? Lake Worth, United States**ZAG Community of Businesses is the parent company to several home consumer services, specializing in excellent customer service experiences. Our portfolio includes seven 1-800-GOT-JUNK? franchises across North America.** · **1-800-GOT-JUNK? Is hiring immediately Work outside, s ...
-
Project Manager
3 weeks ago
Cascade Ventures Deerfield Beach, United StatesYour Responsibilities · As a project manager, you will structure, plan, and control projects and be responsible for the project schedule. Your focus will be on profitability, time, and quality. · Your tasks include managing internal and external contracts, as well as coordinating ...
-
Client Account Manager
8 hours ago
ADP Deerfield, United StatesCelergo Streamline is buzzing and excited to announce that we are growing in Service We are scaling our footprint as well as scaling our size within the Service organization. · The service organization within Celergo Streamline (CSL) is made of Client Account Managers (CAM), Inte ...
-
Customer Service Representative
2 weeks ago
Florida One Insurance Pompano Beach, United StatesWe are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSR ...
-
Travel CVOR Technologist
1 week ago
Planet Healthcare Delray Beach, FL, United StatesPlanet Healthcare is seeking a travel CVOR Technologist for a travel job in Delray Beach, Florida. · Job Description & Requirements · Specialty: CVOR Technologist · Discipline: Allied Health Professional · Start Date: 06/10/2024 · Duration: 13 weeks · 40 hours per week · Shift: 8 ...
-
Customer Service Representative
2 weeks ago
Florida One Insurance Margate, United StatesWe are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSR ...
-
Bpo District Manager
2 weeks ago
ADP West Palm Beach, United StatesADP is hiring a **Major Account Business Process Outsourcing Sales Representative.** · **Thanks for clicking** Let us tell you some more... · - Are you high-reaching and unstoppable, with a can't-stop-won't-stop attitude and an urge to persevere until you get the job done? · - Is ...
-
Customer Service Representative
2 weeks ago
Florida One Insurance Fort Lauderdale, United StatesWe are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSR ...
-
Customer Service Representative
2 weeks ago
Air Around the Clock Fort Lauderdale, United StatesBusy A/C company in Sunrise needs to hire FULL-TIME and PART-TIME customer service agents to answer busy phones and write up service calls. · The FULL-TIME position will require night and weekend hours. Lots of overtime available. · PART-TIME position is nights and weekends only. ...
-
Patient Financial Advocate
2 weeks ago
Staffosaurus Delray Beach, United StatesAbout the job Patient Financial Advocate · Patient Financial Advocate · About Us · Guardian Recovery is a rapidly growing national substance use disorder treatment provider based in South Florida. Our mission is to restore the lives of all those suffering with substance use dis ...
-
RN Care Manager
2 weeks ago
TheKey LLC Delray Beach, FL, United StatesRN Care Manager · For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at ho ...
-
RN Care Manager
1 week ago
TheKey LLC Delray Beach, FL, United StatesRN Care Manager · For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at hom ...
Client Advocate - Delray Beach, United States - Caperion Computing Solutions LLC
Description
This position is available immediately offering competitive pay based on skill level and experience.We are an established IT Consulting company and MSP in business for 20 years.
We provide technical support, integrations, and consulting services to commercial industry, and we are looking for a Client Advocate who is willing and motivated to learn and grow within the organization.
This individual must be very organized and personable with a great attitude, be able to work well in a team environment, and genuinely care about meeting customer needs.
Excellent work ethic combined with consistent performance, reliability and attendance are top priorities.This position focuses on interfacing with our loyal clients, building rapport and assuring that their needs are being met.
You could say that this position spans from being a Customer Service Representative to Project Management, with a small amount of Sales mindset built in.
This role requires at least an entry level to moderate technical skills and understanding, and may be asked to perform basic functions like password resets, or walking customers through simple processes.
KEY RESPONSIBILITIES:
Work alongside your other team members in our Delray Beach Florida office
Tend to incoming support requests by all means including: professionally answering incoming calls, monitor and maintain email communication with customers, and in-person or video meetings
Liaise with customers to build rapport and trust
Document support requests and business opportunities in the form of tickets within our platforms
With a sales mindset, search for areas of deficiency or need where Caperion might be able to provide added value or solve a problem with a solution that offer
Communicate client needs to internal team and assist with delegation, scheduling and prioritization
Track and follow-through tickets to completion; follow up with clients to assure high level of satisfaction
Provide basic training to end users in operation of equipment and applications
Regularly completed assigned research and project related jobs
Assist with management of vendor relationships
Assist with monthly/quarterly/annual account reconciliations
Be compulsive about documentation, maintaining records of all phone calls, emails, service requests and communications in proprietary ticketing system
Performing some remote help-desk support for end users
Requirements
SOFT SKILLS:
Strong focus on relationships and customer satisfaction
A general upbeat and positive attitude, even in difficult or adverse situations
Must be able to communicate complex ideas with others of various levels of understanding
Must have excellent interpersonal, communication and writing skills
Strong organizational and logical thinking skills
Strong attention to detail
TECHNICAL EXPERTISE:
Requires some conceptual knowledge of networking
Must have some conceptual knowledge of Commercial cloud services like: Microsoft 365, Azure/Entra, AWS, DR Backups, security services, etc. (not consumer/social media)
Some understanding of modern security concepts
Working knowledge of
Desktop Operating Systems:
Windows 7-11+, Mac OS X
Working knowledge of common
Desktop Applications:
e.g. MS Office, QuickBooks, ACT, etc
Basic connectivity troubleshooting skills
EDUCATION AND WORK HISTORY REQUIREMENTS:
4 year College Degree
Minimum 2 years working in similar role
ADDITIONAL REQUIREMENTS:
Must be local and expect to work from Delray Beach office (this is NOT a remote position)
Must have reliable transportation with valid Driver's License with Proof of Insurance
Ability to pass background check and drug test
Fluency in the English Language (some Spanish would be a plus)
A skills assessment will be given to test fundamental knowledge
Benefits
Salary package commensurate with experience , expected starting base salary $42,000 - %55,000
Vacation and Sick Leave paid
Paid holidays
Company Health Care plan
Retirement plan with company contributions
Company provided equipment as needed
Reimbursement for all approved company expenses (travel, etc)
Professional training, certifications and education opportunities and/or reimbursements
Scheduled annual reviews of both performance and compensation
Bonuses of both monetary and tangible awards for exceptional performance, sales and referrals
Incentives for reaching team and company goals
The ability to do what you love as a tech hero, be appreciated for it, and continually be challenged in your role
HOW TO APPLY:
Use this website to apply.
Please note that incomplete applications will be immediately rejected without consideration.
#J-18808-Ljbffr
