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server - casino service bar (full time) - Rockford, Illinois, United States - Hard Rock International (USA), Inc.
Description
Overview:
POSITION SUMMARY:
The incumbent in this position is responsible for providing prompt and courteous service to all guests, including taking orders, suggestive selling, serving beverages, and clearing tables.
The Servers – Casino Service must continually seek opportunities to create memories by anticipating needs, exceeding expectations, and building relationships.
Responsibilities:
ESSENTIAL FUNCTIONS:
(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
Creates an atmosphere that induces guests to make Hard Rock Casino Rockford their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service
Takes customer drink orders, serves drinks and collects monies in a courteous and efficient manner.
Adheres to food and beverage policies and State Liquor Laws.
Completes all required set-up duties on time.
Keeps station clean at all times.
Promotes positive customer relations.
Responsible for the receipt of monies and settlement of guests checks.
Performs all other related and compatible duties as assigned by the Food and Beverage Supervisor.
NON-
ESSENTIAL FUNCTIONS:
Attend seminars when needed.
Qualifications:
EDUCATION AND /OR EXPERIENCE REQUIREMENTS:
(Related education and experience may be interchangeable on a year for year basis)
High school diploma or equivalent required.
ADDITIONAL REQUIREMENTS:
(Licenses, Certifications, Testing, etc):
Must have valid Food Handlers Card, Liquor License, and IGC Badge when working.
Must have good oral communication skills.
Interpersonal skills must include a positive, friendly and outgoing attitude, common courtesy towards others and the ability to deal successfully with stressful situations.
Must be willing to work a flexible schedule.
Must have the ability to withstand noisy and smoke filled environments.
Must be able to sit 20% of shift and walk 80% of shift.
Additional Details:
The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of team members assigned to this job.
The Team Member understands that employment with the Company is at-will and that no express and/or implied contract of employment exists unless it is in writing and signed by the Department Head.
The Team Member further understands that conditions may require the Company to modify this Job Description and that the Company reserves the right to exercise its discretion to make such changes.
Age Requirements:
21+
