- Promptly address and resolve basic and advanced incidents and requests.
- Log all incidents and requests into one or more ticket entry systems.
- Engage other service desk resources and appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility.
- Create a positive customer support experience and build strong relationships through deep problem understanding, ensuring timely resolution or escalation.
- Handle incidents and requests with a courteous and professional attitude.
- Live Out the Sparkhound Culture.
- Perform other related duties as required and assigned.
- 0-3 + years professional IT experience.
- Fiercely support client success and exemplify a do-whatever-it-takes attitude.
- Knowledge of fundamental concepts of customer service.
- Experience working in a technical service desk or call center with a high call volume environment.
- Demonstrated experience utilizing and troubleshooting issues with most of the following:
- Microsoft Windows Operating Systems (XP, 7, or 8)
- Microsoft Office Suite (2007, 2010, 2013, or 2016)
- Microsoft Internet Explorer
- Printer setup and configuration in Windows 05
- Familiarity with basic PC hardware and associated devices
- Managing users and computers through Active Directory
- Basic understanding of Windows Server platforms
- Basic networking principles and related Windows OS configurations
- Basic administration of Voice over IP environments
- Remote PC technical support
- Microsoft Office 365 Management and use
- Cisco Collaboration management and use
- ITIL Certification
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IT Service Desk Supervisor
3 weeks ago
Sparkhound Baton Rouge, United StatesThe IT Service Desk Supervisor is responsible for leading and coordinating the team providing first-level support to end-users experiencing issues with IT hardware, software, applications, and services. The position entails managing and mentoring Service Desk Technicians, ensurin ...
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Service Desk Intern
1 week ago
Louisiana Workers' Compensation Corporation Baton Rouge, United StatesLWCC is a Champion of Louisiana business and proud to be headquartered in the state capital, Baton Rouge. As a model single-state, private mutual workers' comp company, we promote safety, security, and stability in Louisiana. LWCC is dedicated to excellence in execution, from und ...
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Level 1 Service Desk
3 weeks ago
Sparkhound Baton Rouge, United States Part timeAbout the Role: · Technicians provide on-going support for our clients with troubleshooting various technical issues 24/7, 365 days a year. Our team runs on various shift schedules to maintain effective coverage for continuous client support. As a Technician, you will utilize bo ...
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Acute Dialysis Registered Nurse
2 weeks ago
Fresenius Medical Care Baton Rouge, United States Full timePOSITION FEATURES:$15,000 Sign On Bonus · PURPOSE AND SCOPE: · The professional registered nurse Inpatient Services RN CAP 1 is an entry level designation into the Clinical Advancement Program (CAP). This position is accountable and responsible for the provision and coordination ...
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Sparkhound Baton Rouge, United States Full timeAbout the Role: · Technicians provide on-going support for our clients with troubleshooting various technical issues 24/7, 365 days a year. Our team runs on various shift schedules to maintain effective coverage for continuous client support. As a Technician, you will utilize bo ...
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Sparkhound Baton Rouge, United States Full timeAre you ready to step up your technical support game? · About the Role: · Technicians provide on-going support for our clients with troubleshooting various technical issues 24/7, 365 days a year. Our team runs on various shift schedules to maintain effective coverage for continu ...
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Sparkhound Baton Rouge, United States Full timeJob Type · Full-time · Description · About the Role: · Technicians provide on-going support for our clients with troubleshooting various technical issues 24/7, 365 days a year. Our team runs on various shift schedules to maintain effective coverage for continuous client suppor ...
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Sparkhound Baton Rouge, United States Full timeJob Description · Job DescriptionDescription:About the Role: · Technicians provide on-going support for our clients with troubleshooting various technical issues 24/7, 365 days a year. Our team runs on various shift schedules to maintain effective coverage for continuous client s ...
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Sparkhound Baton Rouge, United States Full timeJob Description · Job DescriptionDescription:About the Role: · Technicians provide on-going support for our clients with troubleshooting various technical issues 24/7, 365 days a year. Our team runs on various shift schedules to maintain effective coverage for continuous client s ...
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Front Desk Coordinator
3 weeks ago
Mann Eye Livingston, United States: · The Front Desk is responsible for patient check-in/out, as well as treating all patients in a professional and courteous manner. Review patient chart to verify necessary information and signatures have been obtained. Enter new patient information into computer and collect pat ...
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Patient Concierge
3 weeks ago
Urgent Health Solutions PLLC Livingston, United States**Patient Concierge** · **Department**:Clinic · **Reports To**:Clinical Manager · **Grade/Level**:High School Diploma or GED Required**Amount of Travel Required**:No travel required**Work Schedule**:12 hour weekdays, 9 hour weekends, schedule varies week to week · **Positions Sup ...
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Registration Clerk
3 weeks ago
NeuroMedical Center Baton Rouge, United StatesGENERAL SUMMARY OF DUTIES · Greets and receives patients, while monitoring provider schedules as primary functions, but also performs a variety of routine front desk clerical tasks. · Position Duties Greet visitors at the front desk, determines the nature of business, and notif ...
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Guest Experience Specialist
2 weeks ago
Marriott International, Inc Commerce Park, United StatesJob Number · Job Category Rooms & Guest Services Operations · Location Courtyard Baton Rouge Acadian Centre/LSU Area, 2421 South Acadian Thruway, Baton Rouge, Louisiana, United States VIEW ON MAP · Schedule Part-Time · Located Remotely? N · Relocation? N · Position Type Non-Mana ...
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Front Desk Agent
2 weeks ago
LSU Alumni Association Baton Rouge, United States Full timeJob Description · Job DescriptionDescription:*** This is 2 full-time positions offering salary + benefits · Front Desk Agent FT- Tuesday to Saturday, 3pm to 11pm · Front Desk Agent FT - Thursday to Saturday, 7am to 3pm, Sunday to Monday, 3pm to 11pm · The Front Desk Agent – Full ...
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Front Desk Agent
2 weeks ago
LSU Alumni Association Baton Rouge, United States Full timeJob Description · Job Description*** This is 2 full-time positions offering salary + benefits · Front Desk Agent FT- Tuesday to Saturday, 3pm to 11pm · Front Desk Agent FT - Thursday to Saturday, 7am to 3pm, Sunday to Monday, 3pm to 11pm · The Front Desk Agent – Full Time at The ...
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NOC Specialist
3 weeks ago
Insight Global Baton Rouge, United StatesInsight Global is looking to assist our client in building out their service desk team. The team we are building is responsible for supporting the routers, switches, and alarms for the entire enterprise. Candidates will be the working the night and weekend shifts in which their m ...
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Night Auditor
1 week ago
Sonesta International Hotels Corporation Baton Rouge, United States Part timeThe Night Auditor (NA) is responsible for accurately balancing all hotel income and expenses for every 24 hour hotel operating period. The NA also acts as a Guest Service Agent for the overnight front desk shift at the hotel. The NA is responsible fo Night Auditor, Auditor, Part ...
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Rooms Division Manager
3 weeks ago
Crowne Plaza Baton Rouge Baton Rouge, United StatesLooking for an experienced professional in the hospitality industry interested in a dynamic managerial position? An opportunity is available for a Rooms Division Manager at our Baton Rouge, LA location. Come aboard our team and lead the front desk, managing the reception area, en ...
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Front Desk Supervisor
3 weeks ago
Residence Baton Rouge Baton Rouge, United StatesJob Summary: · The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room ...
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Front Desk Agent
2 weeks ago
LSU Alumni Association Baton Rouge, LA, US, United States Full time:*** This is 2 full-time positions offering salary + benefits · Front Desk Agent FT- Tuesday to Saturday, 3pm to 11pm · Front Desk Agent FT - Thursday to Saturday, 7am to 3pm, Sunday to Monday, 3pm to 11pm · The Front Desk Agent – Full Time at The Cook Hotel will be responsible ...
Level 1 Service Desk - Baton Rouge, United States - Sparkhound
Description
Job Description
Job DescriptionDescription:About the Role:
Technicians provide on-going support for our clients with troubleshooting various technical issues 24/7, 365 days a year. Our team runs on various shift schedules to maintain effective coverage for continuous client support. As a Technician, you will utilize both your customer service and problem-solving skills to provide an exceptional customer experience supporting multiple clients in a variety of industry verticals while working in a call-center environment. Technicians in our service desk come from all walks of life and support clients at various technical levels.
The hours for this position can include weekend days (typically anywhere from 7am to 6pm) and weeknight hours (anywhere from 5pm until 11pm); the weekly hours will not exceed 29 hours.
What you will do:Are you a fit?
Level 1 Service Desk professionals in Baton Rouge
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Dallas Shipp
Teacher, Trainer
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Kashish Gupta
Python developer