NOC Specialist - Baton Rouge, United States - Insight Global

Description

Insight Global is looking to assist our client in building out their service desk team. The team we are building is responsible for supporting the routers, switches, and alarms for the entire enterprise.

Candidates will be the working the night and weekend shifts in which their main responsibility is monitoring the network and alerts via email and voice.

They will be proactively watching the system to investigate issues and make escalation decisions.

• Monitoring of the OTS Enterprise Network Operation Center (NOC) alarms and dashboards and taking the initial response to all issues including but not limited to making a ticket, calling oncall resources, sending appropriate notifications, and escalating as appropriate.
• Answering service desk calls including but not limited to making a ticket, performing basic and some advanced phone and remote support troubleshooting to resolve issues, and escalation to oncall resources as appropriate.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal opportunity/affirmative action employer that believes everyone matters.

Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to .

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Required Skills & Experience

• 2 years of experience in networking monitoring
• Basic understanding of IT/Infrastructure/Networking terminology
• Good customer service skills, ability to communicate effectively to help customers fix their issues.
• Writing and editing skills to aid in ticket escalation, experience working in a network operations center or technical support help desk and writing and updating technical manuals.
• Computer and networking repairs and troubleshooting problems.

Nice to Have Skills & Experience

• Previous experience working in a NOC environment
• Experience with routers, switches, and server knowledge
• NM SaaS experience

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching.

Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.