Client Services Representative - Annapolis, United States - Oasis Marinas

Oasis Marinas

Verified Company

Annapolis, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

This role is considered seasonal through October

Handle a high volume of phone calls and tickets promptly and professionally, ensuring outstanding customer service.
Assist guests with reservations for marinas and campgrounds, maintaining accuracy and attention to detail.
Build strong rapport with guests, actively listening to their needs and providing relevant information and recommendations.
Demonstrate comprehensive knowledge of all marina and campground facilities, amenities, and services.
Effectively manage guest inquiries, issues, and complaints, striving for timely resolution and maximum customer satisfaction.
Collaborate closely with the marina's onsite team to coordinate guest requests and ensure seamless operations.
Maintain accurate and uptodate guest interactions and transaction records in various management systems.
Continuously strive to enhance the overall customer experience, identifying areas for improvement and making recommendations to the team.

All other duties perform all other duties as assigned, including carrying out responsibilities, performing duties, using skills and working in conditions necessary to perform all assigned tasks.

About You:

Previous customer service experience in the hospitality or tourism industry.
Excellent verbal and written communication skills to effectively engage and connect with guests.
Strong problemsolving and decisionmaking abilities to address diverse guest inquiries and resolve issues.
Detailoriented mindset, ensuring accuracy in reservation management and data entry.
Ability to work independently, prioritize tasks, and manage time effectively in a fastpaced remote environment.
Flexibility to work weekends and adapt to changing schedules.
High school diploma or equivalent required.
Passion for providing exceptional customer experiences and creating memorable moments.
Empathy and patience in handling guest inquiries and concerns.
Knowledge of boating, camping, and outdoor recreational activities.
Ability to work collaboratively as part of a team to achieve common goals.
Techsavviness and proficiency in using reservation management software, CRM systems, and Microsoft Office Suite.

About Oasis Marinas:

Founded in 2014 and based in Annapolis, Maryland, Oasis Marinas ("Company") is the premier third-party marina management company in the United States, providing marina owners support across all aspects of marina management while ensuring boaters receive consistent, quality service and experiences.

Oasis Marinas was founded by a team of boat owners with deep industry knowledge in facilities management, hospitality, and marketing; the company's senior management team has decades of experience and a passion for hospitality.

At present, Oasis manages over 50 marinas across the United States and has an extensive pipeline for additional managed marinas and marina development and consulting projects.