F&B Guest Experience Specialist - Key West, United States - Oasis Marinas

Description

Job Details

Job Location

2015 Bad Boy Taqueria and Tequila - Key West, FL

Job Category

Hospitality - Hotel

Description

The F&B Guest Experience Specialist will support and work all functions related to guest facing F&B services including beverage service, food service, product and equipment movements and bussing.

Food and beverage server, runner and bussing services for restaurant, bar areas and members club areas
Support all event and function set-up and breakdown
Set up and closedown of owner services and/or work areas
Greeting and seating customers
Taking food and beverage orders and accurately entering them into the ordering system
Making menu item recommendations
Communicating any food allergy or special nutrition needs to kitchen staff
Ensuring all orders are filled quickly and accurately and that food is high quality
Providing attentive service to diners, like refilling drinks as needed and checking their needs during meals
Promptly addressing any customer service issues and referring to management if and when necessary
Performing some cleaning duties, such as at the service station, around the kitchen and in the dining area
Maintain a clean and safe work area

All other duties perform all other duties as assigned, including carrying out responsibilities, performing duties, using skills and working in conditions necessary to perform all assigned tasks.

Education, Work Experience Requirements and/or Competencies:

2 Years minimum experience in a similar position preferred.
Excellent customer service, including patience and a friendly demeanor
Exceptional organization and time management
Effective written and verbal communication skills
Great active listening skills
Ability and willingness to collaborate
Knowledge of foodservice regulations and proper food handling procedures
Capability to learn quickly and memorize menu details
Comfortable working in a fast-paced environment
Willing to work flexible work schedules that include nights and weekends


Physical Requirements:
Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards
Must be able to talk, listen and speak clearly on telephone and in person.

This position is characterized by typically physically light, administrative work, but does require occasional heavy work requiring the exertion of 100 pounds of force occasionally, up to 50 pounds of force frequently, and up to 20 pounds of force repetitively to lift, carry, push, pull and reposition objects.

Ability to traverse about a variety of environments and obstacles throughout the marina, with or without reasonable accommodation.

Ability to remain stationary at a keyboard for extended periods of time and continuously operate a computer and other office productivity machinery, such as a calculator, copy machine, and printer.

Ability to manipulate objects and demonstrate small, precise movements repetitively.

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