- Work in partnership with Client Services and Sales counterparts to help provide top-tier service to our advertisers.
- Support day-to-day client deliverables across the pre-sale and post-sale lifespan of campaigns.
- Pre-Sale: own client records within internal systems from pitch to sell-through and launch
- Own Pipeline Management and IO Signing, ensuring records are as accurate as possible, IOs are received accurately for timely launches
- Run inventory scenarios and develop expertise in rate cards, terms, and escalation processes
- Collaborate closely with CS/Sales and Inventory, Deal Desk, Pricing & Planning
- Post-Sale: Support client campaign deliverables from launch to wrap
- Own efforts and manage resources for client deliverables such as screenshots, pacing charts, templates, invoices & mocks
- Create relevant and insightful wrap decks (for clients above $X spend)
- Collaborate with CS/Sales and Measurement, Inventory, and Ad Operations teams to troubleshoot discrepant campaign planning, trafficking, and invoicing.
- Assist in monitoring the pacing and performance of campaigns
- Own all Roku billing efforts at month close, from validation to invoice tracking to payouts
- Work with the AR Collections Team to adjust invoices and issue credit memos to expedite client payment.
- Support invoice and revenue adjustment processes
- Recognize monthly advertising revenue for all active campaigns with AMs and Accounting/AR Audit process.
- Develop a keen understanding of how the Roku platform and unique ad products will deliver brand value to support the client's advertising goals.
- 0-3 years experience in account management/client services at an ad tech company or media planning at an agency
- Experience in display and video advertising with a premium publisher, network, or agency
- Experience in programmatic video executions and workflows is preferred.
- Reporting intelligence with Salesforce, Excel, PowerPoint & Tableau
- Strong desire for collaboration, project management, and reporting analytics
- Familiar with commercial digital ad serving tools for video and display
- Analytical, project management, deadline-drive, and process-oriented personality
- Self-starter, comfortable working in the fast-paced, growing environment
-
Service Coordinator
1 week ago
Services for the UnderServed New York, United States Regular Full timeMin · USD $45,000.00/Yr. Max · USD $50,000.00/Yr. Position Overview · TITLE: Service Coordinator · DIVISION/DEPT: Veterans Services · REPORTS TO: SSVF Program Management (Various Locations) · SUPERVISES: None · FLSA: Non- Exempt · SCOPE OF ROLE : · The Service Coor ...
-
Service Coordinator
2 days ago
The Empowerment of Social Services Agency of New York New York, United StatesJob Description · Job DescriptionEssential Functions: · Facilitates 2 provider Team Meetings per year. · Is knowledgeable about all waiver services, Medicaid State Plan Services and available non-Medicaid services. · Conducts regular monthly home visits either virtually or face- ...
-
Service Coordinator
4 weeks ago
Gulfstream Strategic Placements, LLC New York, United StatesJob Title : Service Coordinator · Location : Riverside, CA · Overview: · We are seeking a dedicated Service Coordinator to join our Riverside, CA office. This pivotal role supports our service operations by coordinating service appointments, managing technician schedules, and ...
-
Service Coordinator
5 days ago
Concern Housing New York, United StatesAbout the Organization · Concern Housing is a non-profit agency committed to helping individuals and families to live in the community with dignity and enhanced opportunities through the provision of housing and support services. We are one of the largest housing agencies of this ...
-
Service Coordinator
4 days ago
Fedcap Rehabilitation Services New York, United StatesPosition Summary: · The Service Coordinator acts as the primary contact for all Youth Pathways participants and is responsible for following the participant throughout their time in the program, follow-up services post program, and ensuring they are connected to and receiving all ...
-
Commercial Service Coordinator
3 weeks ago
Carrier New York, United States Full timeAbout this role · Carrier Commercial Service has an opening for an experienced Service Coordinator. The ideal candidate for this role will have the ability to leverage technology to enhance communication and operational efficiency of the service branch. · Responsibilities · Sche ...
-
Conference Services Coordinator
1 week ago
The Goodkind Group, LLC New York, United StatesClient Conference Services Coordinator (Conferences, Corporate Events & Marketing) · We have an opening for a Client Conference Services Coordinator (Conferences, Corporate Events & Marketing) at a major large international financial firm downtown. There is room for growth and ad ...
-
Client Services Coordinator
1 week ago
The Goodkind Group, LLC New York, United StatesClient Services Coordinator (Financial Services) · We have an opening for a Client Services Coordinator at a major large international financial services firm in downtown Manhattan. There is room for growth and advancement. In this role the person will be the point of contact for ...
-
Health Services Coordinator
3 weeks ago
Christian Health Care Center New Jersey, United StatesJOB SUMMARY · About Christian Health: We have had the privilege of caring for those in need for more than a century. Founded on the belief that everyone has the right to exceptional care, today we continue to provide quality care and services for our many residents, patients, a ...
-
Charter Service Coordinator
6 days ago
MGM Resorts International Atlantic City, United States Part timeThe SHOW comes alive at MGM Resorts International · Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Res ...
-
Building Services Coordinator
1 week ago
MJHS New York, United States Regular Full timeWhy work for MJHS? · : When you work with us you will receive comprehensive and affordable health and financial benefits, in addition to generous paid vacation, personal and holiday time that you won't find at our competitors. Do you receive a paid day off for your birthday now ...
-
Customer Service Coordinator
3 weeks ago
Buccellati New York, United States PermanentAt Buccellati Americas, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards cr ...
-
Customer Service Coordinator
3 days ago
The Judge Group New York, United StatesCustomer Service Representative · As a Customer Service Representative, you will handle inquiries via phone, email, and special orders. Additionally, you'll assist with packing, shipping, and repairs for special orders. In this fast-paced environment, your organizational skills a ...
-
Customer Service Coordinator
2 days ago
The Judge Group New York, United StatesCustomer Service Representative – Special Orders · As a Customer Service Representative – Special Orders, you will be the initial point of contact for customers with inquiries or issues related to our products and services. Your primary responsibilities include: · Handling Specia ...
-
kay search group New York, United StatesPosition: Guest Services/Conference Service Coordinator (Global Law Firm) · Location: Manhattan, NY · Comp Package: Base salary to $70K, Paid Overtime, Full Benefits, Tuition Reimbursement, Bonus, 401K+, etc. · Responsibilities for Guest Services/Conference Service Coordinator ...
-
Customer Service Travel Coordinator
2 weeks ago
Get Your Beach On Travel New Jersey, United StatesJob Description · This is a remote position. · Opportunity: Customer Service Travel Coordinator (Remote) · Are you passionate about helping people and love exploring new destinations? Join us as a Customer Service Travel Coordinator and turn your passion into a rewarding opportun ...
-
Service Coordinator/Dispatcher
3 weeks ago
EMCOR Group, Inc. New York, United StatesInclude the following. Other duties will likely be assigned. Monitor personnel or equipment locations and utilization to coordinate service and schedules. Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locatio Dispatcher, Coordinator, Acco ...
-
Guest Services Coordinator
3 weeks ago
Related Partners, Inc. New York, United StatesHudson Yards Experience visit: EX 61 ML 2 M 6 G 8 Your role within the company: Hudson Yards is currently seeking a full time Guest Services Coordinator who will be responsible for interacting with customers. The coordinator will be a multi-tasker, d Guest Service, Coordinator, T ...
-
Client-Services Coordinator
3 weeks ago
Howard L. Zimmerman Architects & Engineers, DPC New York, United StatesJob Description · Job DescriptionSalary: · The Client Services Coordinator is responsible for facilitating all phases of the company's proposal process from concept through presentation to the client. The Proposal Coordinator shall prepare quality documents in response to prospe ...
-
Family Services Coordinator
2 days ago
HOMES FOR THE HOMELESS, INC New York, United StatesJob Description · Job DescriptionFamily Services Coordinator · We are excited to invite a passionate and experienced Family Services Coordinator to join our team Homes for the Homeless (HFH) is searching for an experienced Family Services Coordinator to support all our Families w ...
Client Service Coordinator - New York, United States - Roku
Description
Teamwork makes the stream work.Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the US, and we've set our sights on powering every television in the world.
We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander.We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the role
The world is cutting the cord and streaming its TV online, dramatically changing how advertisers target, reach, and measure their preferred audiences in ways that broadcast TV and cable never could.
In this new world, Roku has rewritten the rules of modern advertising, and we're looking for candidates for the Account Coordinator role who can help us drive this positive change.
The Account Coordinator is a strategic partner to Client Services Managers & Account Managers. This position is crucial to ensuring campaign success for our campaigns & clients.The AC is integral in helping the client services team maximize efficiency, maintain a high standard of operational excellence, and ultimately enable our clients to reach their business objectives.
This individual will be passionate about data, process, and customer success and will be closely aligned with the Client Services, Sales team, and cross-functional groups.
The AC will support advertiser success & learnings with the Roku platform in partnership with Client Services, Sales & Business Operations.
At Roku, we like to say that there are no bystanders, which is as true in the advertising team as in any other company facet.
We work together to ensure our clients understand this new world of advertising, make the best possible decisions to support their goals, and drive advertiser interest and engagement across the board.
Does it sound like fun?For New York Only - The estimated annual salary for this position is between $42,000- $80,000 annually.
Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location.
This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.
What you'll be doingBenefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families.
Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension).
Our employees can take time off work for vacation and other personal reasons to balance their evolving work and life needs.
It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own.
We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check.
We appreciate a sense of humor.We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams.
We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea.
We come up with the solution, but the solution isn't real until it is built and delivered to the customer.
That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.To learn more about Roku, our global footprint, and how we've grown, visit