- A generous PTO package (3 weeks of PTO, 7 paid holidays, 3 floating holidays, & 2 mental health days)
- Medical, Dental, and Vision insurance (90% to 100% premium covered by employer)
- ST and LT disability
- Pet insurance
- Opt-in 401k with 4% match
- Access to our comprehensive Employee Assistance Program, providing 24/7/365 access to a licensed professional for staff and their immediate families
- Obtain and verify if the client has active insurance.
- Apply for insurance if the client has no insurance.
- Help clients reinstate insurance if suspended or inactive.
- Upload insurance information into Insync.
- Register client for eligible grants.
- Assist with scheduling clients from the wait list and scheduling them for the correct program.
- Assist the Intake team with maintaining a supply and inventory list.
- Maintains confidentiality in accordance with State and Federal laws, the SFRC code of ethics, and SFRC policies and procedures, HIPAA and 42CFR Part 2.
- Understand and maintain HIPAA standards relative to SFRC.
- Monitor and assist clients in the waiting area who are waiting to complete the intake process or be assessed by the medical staff.
- Responsible for assisting with the direct care of clients during the intake process, in a manner conducive to their safety and comfort.
- Ensures that the waiting list, admissions process, and referral process comply with SFRC policies and procedures, Substance Abuse Prevention and Treatment (SAPT) block grant, and Commission on Accreditation of Recovery Facilities (CARF) accreditation requirements for these processes.
- Any other duties as assigned.
- If clients are referred in person, complete all standard screens that would have been handled via phone.
- Assist clients with insurance, and pre-admissions paperwork, provide information about next steps, and ensure a smooth transition into the onboarding process.
- Continuously engage with clients while they wait in the processing area, providing support and guidance.
- Ensure a seamless handoff to the appropriate service team (Detox, Residential, or Outpatient) once the onboarding process is complete.
- Skill in preparing, maintaining, and overseeing client records.
- Skill in processing, registering, or reinstating insurance for clients if needed.
- Skill in registering client for eligible grants.
- Ability to react calmly and effectively in emergency or crisis situations.
- Ability to maintain health and safety and infection control standards.
- Computer experience, knowledge of, or demonstrated ability to learn MS Office and electronic medical records system (EHR).
- Ability to solve unexpected problems as they arise while considering liability, precedence, programmatic implications, and other possible future impacts on the program, services, or organization.
- Ability to maintain effective working relationships with all levels within the organization and with external stakeholders.
- Communicates in a calm, respectful, and professional manner with staff, community stakeholders, and prospective clients.
- Ability to exercise tact, patience, and discretion when dealing with residents, families, staff, and the public.
- Ability to relate with understanding and kindness to residents and their families.
- Ability to keep observations, conversations, and information confidential.
- Must have and maintain a valid NM Driver's License, a clean driving record, and auto insurance.
- Associate's Degree or equivalent experience in detox and rehab facility, social services, or related Human Services field.
- At least 6 months working in an insurance setting.
- Excellent computer skills (Microsoft Office) required.
- Maintain CPR and First Aid certification.
- Bi-lingual/bi-cultural (English/Navajo) preferred.
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Admissions Advocate - Santa Fe, United States - Santa Fe Recovery Center, Inc
Description
Job Description
Job DescriptionDescription:Santa Fe Recovery Center is a leading provider of substance use disorder and mental health treatment and education services. We are looking for a full-time Admissions Advocate (Benefits) to join our team at our Santa Fe offices. We offer a competitive salary range from $41,500 - $45,500 (BOE) and the Benefits shown below. Experience working in the Healthcare Industry and/or Non-Profit is highly preferred. This is a great opportunity to continue to advance in your career while being part of the team that is providing support to the community.
Admissions Advocate (Benefits) Benefits:
Summary:
The Admissions Advocate (Benefits), reporting to the Admissions Advocate Supervisor, performs a crucial role in our organization's intake and onboarding process for clients seeking our services. Your primary responsibility is to work along with other admission team members and play a supportive role in the insurance processing for clients. You will engage with clients over the phone or in person, guide them through the pre-admissions process, and verify if they have insurance. Admissions Advocates (Benefits) are essential in providing a supportive and caring environment for clients during this critical phase of their journey to recovery.
Duties and Responsibilities of the Admissions Advocate (Benefits): (Included but not limited to) You'll report to the Admissions Advocate Supervisor and:
Pre-Admissions and Client Engagement:
In-Person Warm Hand-Off:
Client Engagement during Processing:
Minimum Qualifications:
Skills/Knowledge/Abilities:
Education and Experience:
