Director, Ux - Philadelphia, United States - Comcast Corporation

Comcast Corporation

Verified Company

Philadelphia, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what's next.

Powered by the nation's largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation's largest technology provider to small businesses and one of the leading service providers to the Enterprise market.

Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

Core ResponsibilitiesLeads a world class user experience design team to drive both customer and business results, with a strong command of UX strategy, research, interaction and visual design capabilities.

STRATEGY

Contributes to developing a long term UX vision across multiple design teams that brings about innovative, consumerfocused experiences that meet business and customer goals.
Communicates vision and design to all levels of the organization through facilitating design sessions, conducting design walkthroughs, and presenting work to senior leadership.
Oversees experience initiatives and ensures recommendations are appropriately shared to help inform eCommerce strategies and designs, with a view on improving the user experience.

DESIGN OVERSIGHT

Manages and leads a team of UX Designers, Information Architects, Visual Designers, Prototypers, Usability Analysts and augmented consultants.
Drives the design and development of innovative user interfaces and interactions which result in improved user productivity, discoverability and simplicity.
Maintains the highest standards of product usability and design quality and takes the lead role in directing the team, as well as ensuring that projects are assigned and delivered on deadline.
Leads teams to design consistent user experiences across all platforms based on proven methodologies and research, while defining and adhering to style guides.
Serves as a thought leader in eCommerce experience design principles.

COLLABORATION

Engages UX Research teams to capitalize on key findings throughout the creative process. Manages the effort to prepare for, facilitate, and analyze the results of usability tests to incorporate into detailed designs.
Knows why: partners with analytics teams to execute on datadriven solutions.
Creates scalable solutions for cross platform capabilities.
Participates in project definition activities and crossteam exercises to outline and document project scope.
Employs appropriate design documentation throughout the product lifecycle, including user experience strategy documents, prototypes, visual style guides and user interface specifications, site maps, flow diagrams, wireframes, customer journey maps, and highres visual comps.
Manages outside vendors, contractors and related budgets.
Ensures a positive, collaborative crossfunctional atmosphere and process across all of Comcast with specific attention on the UX crossdiscipline teams.

OTHER

Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.

Qualifications:

Possesses strong executive presence can present to C-Suite, command a room, and tell the story behind every experience.
Develops strong partnerships with Product Management, Business, MarCom, Brand, Sales, Customer Experience, Content and Development stakeholders to define shared vision and goals.
10+ years in a leadership role focused on user experience and/or interaction design experience for digital interfaces.
Ability to lead multiple projects at once, demonstrating the agility needed to deliver on time and to standard.
Leads and mentors UX teams in ideation and concept explorations, as well as ontime delivery to roadmaps.
Thought leader that is also handson.
Superior communication and leadership skills.
Outstanding facilitation, brainstorming and collaboration skills team builder and collaborator.
Experience managing both inhouse talent as well as external design agencies, and related budgets.
Experience implementing design systems.
Experience working in a matrixed, agile environment.
Possess strong technical acumen and an ability to understand new technologies.
Familiarity with fundamentals of web and mobile OS.
Familiarity with designing for CMS and componentbased systems, as well as design delivery to contentmanagement and development teams that support buildout of those systems.
Excellent written and spoken communication skills (both technical and nontechnical).
Awareness of industry and competitor best practices.