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    Customer Service Account Manager - Buford, United States - Hillman Flooring & Design

    Hillman Flooring & Design
    Hillman Flooring & Design Buford, United States

    1 week ago

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    Description

    Job Description

    Job Description

    Hillman Flooring & Design has been providing professional, high-quality design, remodeling, and installation services to the greater Atlanta area since 1990. We're a family-owned company and have the second generation moving forward with the same passion that has been the cornerstone of Hillman since the beginning. We are a small company focused on big results

    We are looking for a high-energy, team player to join our team as a Customer Service Account Manager for our Custom and Production Builder Division in Sugar Hill, GA.

    Key responsibilities:

    • Initial contact for builders and field managers with questions.
    • Identify and assess customers' needs to achieve satisfaction.
    • Build sustainable relationships and trust with customer accounts through open and interactive communication.
    • Provide accurate, valid, and complete information by using the right methods/tools.
    • Processing new construction takeoffs using RFMS Measure estimating software.
    • Developing preliminary quotes for upcoming jobs using RFMS.
    • Assisting with new construction design appointments when needed.
    • Create new construction work orders for upcoming builder jobs and custom homes using PowerPoint and Adobe.
    • Assisting field managers with scheduling needed punch work.
    • Assisting with the management of new construction accounts.

    Desired Skills and Experience

    • Proven customer support experience or experience as a service representative
    • Strong phone contact handling skills and active listening
    • Experience with RFMS, Adobe, PowerPoint, and RFMS Measuer is a plus
    • Ability to communicate with customers in a professional setting and provide knowledge about products and/or installation methods to ensure customers understand HFD processes and procedures.
    • Customer orientation and ability to adapt/respond to different types of individuals.
    • Excellent communication and presentation skills
    • Ability to multi-task, prioritize, and manage time effectively.

    What we offer:

    • On the job training and shadowing
    • Full-Time Salary plus Commission
    • Competitive benefits package
    • Paid Holidays
    • PTO (Vacation/Sick Days)
    • A family-owned, friendly work environment

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