Operations Analyst - Manchester, United States - Consolidated Communications

Consolidated Communications

Verified Company

Manchester, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Responsibilities:

Classification:
Exempt / Non-Bargaining

Perform Data Storage/ Replace Tape Backup rotations to offsite vaulting.
Support ticket management and resolution for documented workflows for Standard operating procedures management.
Conduct Data Center walkthroughs for hardware failures and environmental issues. This includes network hardware, server hardware, tape library, SANS and Crac Units.
Provide first level support for issues resulting from the helpdesk on off hours.
Triage, troubleshoot, event incidents and facilitate outage management, driving to resolution.
Perform regular security monitoring to identify any possible security intrusions, vulnerabilities or threats.
Provide support for Systems administration for backup and parts replacement on servers.

Qualifications:

Associate's Degree in Computer Science, Engineering or related field and 13 years of experience in IT or Business Operations Support.
Strong proficiency with Microsoft Office suite
Strong analytical and detailoriented aptitude; a high degree of accuracy.
Communication and investigative / troubleshooting skills
A friendly professional demeanor and ability to excel in a teamoriented environment
Excellent communication and organizational skills
Ability to manage time effectively, set priorities and meet deadlines
Ability to learn and adapt to change
Experience with SolarWinds IT Management Software & Monitoring tools helpful but not required.
Experience working with internal customers in a Help Desk, Tech or Technical Support role will be helpful.

Benefits Offered:

We are proud to offer a comprehensive and competitive benefits package:

401(k) matching
Medical, Rx, Dental and Vision insurance
Disability insurance
Flexible spending account
Health savings account
Life insurance
Tuition reimbursement
Paid vacation and personal days
Paid holidays
Employee Assistance Program
Annual bonus program to eligible employee's based upon organization performance

Equal Opportunity Employer:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, marital status, familial status, genetics, disability, age, veteran status or any other characteristic protected by law.