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    Restaurant Server - Phoenix, United States - Pacific Hospitality Group

    Pacific Hospitality Group
    Pacific Hospitality Group Phoenix, United States

    3 weeks ago

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    Description
    Are you an individual who enjoys working at a continuous steady pace in a service environment? Do you enjoy working in a team-oriented culture where providing outstanding and consistent quality service to others in appreciated? Are you attentive to details and have excellent follow through?

    If the answer is YES, Adams Table, a brand new restaurant has an opportunity for you


    Position Summary:


    Takes accurate orders from customers, enters orders in POS system, makes food recommendations, pairs beverages and clears/cleans tables once the meal has been completed while providing excellent guest service.

    Upsells food and beverage items to maximize profitability.


    Primary Responsibilities/Essential Functions:

    • Helps guests select food and beverages by presenting menu, offering cocktails
    and aperitifs, suggesting courses, explaining the chef's specialties, identifying

    appropriate wines and answering food preparation questions.

    • Enters orders to POS system and records guests' choices, special dietary needs
    and special requests.

    • Keeps kitchen staff informed by noting timing of meal progression.
    • Processes guest payment transactions accurately and closes out table. Balances
    all payment methods with accuracy to sales report.

    • Maintains the cleanliness of the work areas. Keeps area stocked.
    • Prepares room for dining by clothing tables and setting decorations, condiments,
    candles, napkins, service plates, and utensils.

    • Follows all standard food handling, sanitation, TIPS and health department
    • Must wear non-slip, oil-resistant shoes. Follows all safety policies and
    Reports potential safety issues to manager whenever observed and

    takes immediate action to resolve in emergency situations. OSHA laws require

    the use of Personal Protective Equipment (PPE) when performing work duties

    that have the potential of risk to your health or safety. Team members will be

    trained in the proper use and care of assigned PPE if applicable. The hotel

    provides the required PPE. Team member has responsibility to report defective,

    damaged or lost PPE or equipment that does not fit properly to their Manager.

    Maintains strict compliance with hotel's Hazardous Material (HAZMAT) program

    and familiarizes self with current MSDS.

    • Reporting to work as scheduled (on time and on regular basis) is an essential
    function of the job.


    Other Responsibilities/Supportive Functions:

    • Completes side work before, during and after shift.
    • Provide guests a high-level dining experience, while maintaining a professional
    distance and staying alert to their needs.

    • Notifies management of unsafe conditions, needed maintenance of any
    equipment and any accidents.

    • Resolves guest complaints within scope of authority; otherwise refers the matter
    to management. Notifies supervisor and/or Security of all unusual events,

    circumstances, missing items, or alleged theft.

    • Ensures minors and intoxicated persons are not served alcoholic
    Notifies management of any problems resulting from guest

    complaints, intoxication or disruptive behavior.

    Qualifications (relevant experience, education and training):

    • One year food service experience, preferably in a hotel/resort environment.
    • Possess a basic knowledge of food and beverage preparation, hotel service
    standards, guest relations and etiquette.

    • Must have a general knowledge of wine, beer, liquors, waters and drinks served.
    • Requires ability to serve needs of guests through verbal face-to-face interactions.
    Contacts sometimes contain confidential/sensitive information so requires ability

    to use discretion. Must demonstrate positive attitude and professional demeanor.

    Requires strong communication and interpersonal skills and commitment to a

    high level of guest satisfaction.

    • Requires ability to learn and use POS computer systems used at the hotel.
    • Strong attention to detail. Must be able to remain organized and handle multiple
    tasks and work under pressure of serving multiple guests at once.

    • Ability to read and interpret documents such as safety rules, operating and
    maintenance instructions, and procedure manuals. Must be able to speak, read,

    write and understand English to understand instructions, safety rules, and

    communicate with guests.

    • Due to the cyclical nature of the hospitality industry, team members may be
    required to work varying schedules to reflect the business needs of the hotel.

    Work schedules will include working on holidays, weekends and alternate shifts.

    • Must be at least 18 years of age. Must complete TIPS (Training for Intervention
    Procedures) alcohol awareness certification as scheduled upon employment.

    Must have a valid current Food Handlers Card or willingness and ability to obtain

    one within 30 days of employment.

    • Must know all applicable health standards. Knowledge of federal, state and local
    laws, ordinances and regulations and company policy regarding serving alcohol

    to minors and intoxicated patrons.

    Hyatt Place Phoenix/Downtown is an equal opportunity and E-Verify employer M/F/V/D

    Job Details

    Reference # 45168 Posted on 02 Feb 2024 Location(s) Hyatt Place Phoenix/Downtown - Phoenix, AZ Department Food & Beverage Career level Entry Level Hours/Status Full-time , Part-time (Less than 30 hours/week) More details (document)
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