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    Business Activation Technician - Milwaukee, United States - Metronet

    Metronet
    Metronet Milwaukee, United States

    3 weeks ago

    Default job background
    Description

    Love Your Mondays again

    Business Activation Technician

    Our Business Activation Technicians support Metronet's core and client network(s) by working with various internal departments to activate and troubleshoot end user services during the activation process. To succeed in this role, you must have a basic understanding of programing, modification, and testing procedures of phone, internet, and video products.

    ESSENTIAL JOB FUNCTIONS:

    • Primary responsibility is to work with the Field Operations team to activate services for end users.
    • Responsible for using management, monitoring and troubleshooting tools and interpreting the results in order to successfully identify, understand and resolve customer, network and server problems and improve performance.
    • Manage performance via the call queue related to internal activation calls from Field Operations.
    • Work directly with Field Operations personnel during installation and activation of services.
    • Continue to learn and update internal knowledge base of new services, equipment, and testing procedures.
    • Working in Metasolv, Q-Manager, Adtran, Nokia, Telco Systems equipment, AMS, AOE, and other systems to facilitate job functions.
    • Other job-related duties as requested

    JOB QUALIFICATIONS AND REQUIREMENTS:

    • Background in IT/Help Desk/Telecommunication or A+, CCNA, CCNP or equitant degree/certification
    • Highly responsible, self-motivated, and able to work with minimal supervision
    • Ability and willingness to learn quickly new skills
    • Excellent organizational and follow up skills
    • Demonstrate a positive attitude
    • Ethical, fair and of high integrity
    • Willingness to work as a team and independently.
    • Must be legally authorized to work in the U.S.

    ADDITIONAL JOB REQUIREMENTS:

    • Open to working shift assignments and supporting on-call

    What we offer

    An opportunity to fuel your passions. We offer full benefits package, Health, Vision, Dental with competitive pay and aggressive 401k match up to 6%. You will have an opportunity to put your brand on paper and leave your mark on the Telecomm industry as we continue to grow rapidly

    Metronet is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status. EOE/Minority/Female/Disabled/Veteran

    Join us and find out what it means to love your career

    At Metronet, we are the nation's largest independently own 100% Fiber Optic company founded in the Midwest. We are customer-focused and provide cutting-edge fiber optic communication services, including fiber internet and full-featured Fiber Phone. We have been growing communities since 2005 and have built networks in more than 250 cities across 16 states.

    We are proudly recognized as a Top Diversity Employer by Diversity Jobs in 2022. We believe in our people by growing their talent, offering career paths, advancement opportunities and skill development.

    Pay - $20.00/hr.

    #LI-AF1

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