Hospital Front Desk Attendant - Boston, United States - Beacon Hill Hospitality

Beacon Hill Hospitality

Verified Company

Boston, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Weekend Hospital Front Desk Attendant Access Control**The Hospital Front Desk Attendant is responsible for creating a
safe and positive experience for each person entering the hospital
- including patients, visitors and employees. Stationed behind the front desk of the lobby entrance, this crucial position is charged with not only a warm and welcoming experience, but a safe one. From answering basic navigational questions and assisting with wayfinding to providing basic access control, this critical role sets the tone for the rest of the individual's visit.

Most importantly, the Front Desk Attendant is a true customer service professional who inherently loves to help others and are happy to eliminate any anxiety that can come with a hospital visit.

**This position is for 2nd shift: 3:00pm - 11:00pm on Saturdays and/or Sundays.

Essential Duties and Responsibilities (including but not limited to):

Provides a warm welcome to all entering the facility, offering to provide assistance where needed
Ensure that patients and visitors are aware of and adhering to hospital entrance policies
Adheres to access control requirements such as checking badges to ensure authorized access
Helps provide information and guide patients, visitors and employees to their desired location
Finds moments to go above and beyond by anticipating patient and visitor's needs, such as:
Customer service-related issues will be handled quickly and professionally
Assisting with wayfinding
Understands the importance of access control and working closely with security when needed
Ensures hospital lobbies and public areas are clean, safe, and uncluttered in accordance with hospital standard
Support to security as an additional vigilant set of eyes and ears at the hospital entrance
Performs other related duties as assigned

Required Skills/Abilities (including but not limited to):

Deliver extraordinary service to each patient and visitor
Maintains a warm, friendly and professional demeanor when working with other employees, patients and visitors
Ability to read, understand, and communicate effectively both verbally and on paper
Ability to proactively solve problems, but also knows when to ask for help

Education and Experience
High School degree or equivalent

At least one year related experience strongly preferred

Beacon Hill Hospitality is proud to be an Equal Opportunity Employer (EOE).

Disclaimer

The above statements are intended to describe the general nature and complexity of the work being performed by personnel assigned to this classification, and do not represent an exhaustive list of all tasks, duties, and responsibilities required of personnel assigned to this positio_n._