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Customer Success Manager
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Glaciergrid California, United StatesBase: $80,00 · OTE $95,000 · % equity grant · As a Customer Success Manager you will be responsible for managing customer accounts from pilots to expansions. You will ensure that proof of concepts are successful by coordinating between implementation, product, sales, and the c ...
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Customer Success Manager
6 days ago
Riskonnect Group California, United StatesIf you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. · Customer Success Manager (TPA - SaaS) · Full-Time · Work From Home - California USA, WFH, CA, US · 2 days ago · Requis ...
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Customer Success Manager
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Gilder Search Group California, United StatesProduce Careers - Contact us for more information, CA · We are looking for best-in-class talents who can become a grower's true partner and have the drive to make such an impact. · Build & maintain relationships with growers and prospects · Introduce growers to the company's appl ...
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Customer Success Manager
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Riskonnect California, United StatesPOSITION: · Technical Customer Success Manager - Enterprise/SaaS · LOCATION: · Remote - California · WHY JOIN US? · Riskonnect, Inc. is the leading integrated risk management software solution provider. We explore ways to deliver new value, foster creativity, and reach beyond b ...
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Customer Success Manager
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Customer Success Manager
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Informed K12 California, United States**Please note: This position is remote, but candidates MUST be based in California or Texas. Please only apply if you are based in California or Texas** · Who we are · At Informed K12, we're on a mission to help school district administrators operate efficiently and gain insigh ...
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Customer Success Manager
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Flowbox California, United StatesJulia is one of our Client Success Managers, located in the Stockholm office. She's born & raised in Sweden but spent 10 years studying and working in Los Angeles, California. She has a background in sales, e-commerce and account management. In her free time, she likes to spend t ...
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Customer Success Manager
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Customer Success Manager
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Verve Group, Inc. California, United StatesThanks for visiting our Career Page. Please review our open positions and apply to the positions that match your qualifications. · Verve is building a world-class team to commercialize wearable solutions that empower the way people move in the world. Our first product is a light ...
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Customer Success Manager
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Sensiba San Filippo California, United StatesSensiba is always looking for top talent to add to our integrated team. We have an exciting opportunity for an · Customer Success Manager · to join our Revenue Operations (RevOps) team. If you're looking for an organization that offers an inclusive environment, uses business as ...
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Customer Success Manager
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Signifyd California, United StatesAs a Customer Success Manager (CSM), you'll report to our Manager of Customer Success and manage the success and net retention of your portfolio of customers. You will combine technology expertise, business acumen and passion for customer success to promote our customers' and com ...
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Strategic Customer Success Manager
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TigerConnect California, United StatesStrategic Customer Success Manager page is loaded · Strategic Customer Success Manager · Apply · locations · Remote - United States · time type · Full time · posted on · Posted 10 Days Ago · job requisition id · R002742 · TigerConnect transforms healthcare with the ind ...
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SMB Customer Success Manager
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Customer Success Manager, SMB
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Ideavillage California, United StatesWe're looking for a · Customer Success Manager · to join Procore's SMB Customer Success Team. In this role, you'll build, retain, and grow our client base. In this role, you'll work closely with our Install-Based Sales team and Account Executive teams, applying best practices a ...
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ProCore CPA California, United States FreelanceCompany DescriptionJob Description · This role can be based remotely from a PST time zone only. · We're looking for a · Customer Success Manager · to build, retain, and grow our client base. In this role, you'll work closely with our Install-Based Sales and Account Executive t ...
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Neworleansbio California, United States FreelanceCustomer Success Manager, Commercial, Specialty Contractors · Full-time · This role can be based remotely from a PST time zone only. · We're looking for a · Customer Success Manager · to build, retain, and grow our client base. In this role, you'll work closely with our Instal ...
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Customer Success Manager
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Oracle Jefferson City, United States Paid WorkJob Description · We're on the precipice of a generational change in how Oracle enables customer success and Oracle's Customer Success Organization is in the midst of a customer-centric transformation. We're helping our clients around the globe redefine customer experience, unify ...
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Customer Success Manager
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Iron Mountain Inc Jefferson City, United StatesCustomer Success Manager · Jefferson City , · Missouri · Remote Eligible in Missouri - J0074441 · Apply Now · At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed peop ...
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Senior Customer Success Manager
1 week ago
Trellix Jefferson City, United StatesJob Title: · Senior Customer Success Manager · Role Overview: · The Senior Customer Success Manager (CSM) is responsible for driving customer loyalty, adoption, and implementation of Trellix Solutions. The CSM must be comfortable consulting with customers at every level with t ...
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Principal Customer Success Manager
1 week ago
PagerDuty Jefferson City, United StatesPagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud. · Visit our careers site ) to explore life at PagerDuty, discover opportunities, and sign-up for job alerts · The Principal Customer Success Manager i ...
Customer Success Manager - California, United States - MetaProp
3 weeks ago
Description
Customer Success ManagerAt BuildOps, we're building a groundbreaking software solution, purpose-built to support today's commercial contractor.
From helping our customers to manage their service all the way to project management, we're breaking the mold and building a team that invests in our mission statement.
We love driven, self-motivated folks experienced in tech start-ups and thrive in fast-paced environments. Could you be our next hire?As our Customer Success Manager, you will join a well-funded, fast-growing technology startup with the unique opportunity to help build out a critical function for the company.
While prior account management experience and/or familiarity with the commercial contractor industry is highly valued, the ideal candidate is someone who works hard, demonstrates strong analytical thinking, and is willing to go above and beyond to help customers succeed on our platform.
Willingness to work during EST business hours is a pre-requisite.What we look for:
Extraordinary people skills:
must be empathetic, patient, confident, good-humored, and able to interact well with a broad spectrum of personality types.
Excellent written and verbal communication skills.
Highly organized with impeccable attention to detail.
Thirst for knowledge and willingness to learn.
Strong product instincts with the ability to document issues concisely.
Ability to thrive within a collaborative team environment and understands that we succeed or fail together.
Capable of efficiently learning and using complex software as well as teaching all aspects of that software to others.
An efficient and effective problem-solver with strong critical thinking skills and troubleshooting abilities.
Intelligent, self-motivated, quick thinking, and fast learning.
Demonstrated ability to succeed in a challenging, fast-paced environment.
B.A. or B.S. degree from a top university.
Willing to work during EST business hours.
Prior knowledge or ability to quickly learn Accounting ERP systems like Quickbooks Online/Enterprise, Sage 300 CRE/Intacct, Viewpoint Vista/Spectrum preferred.
What you'll do:
Assist
customers with all aspects of our software through phone, email, and Zoom screen-sharing sessions, with a primary focus on customer success, support, and satisfaction.
a BuildOps product expert and help both customers and co-workers succeed by identifying creative solutions to unique workflow requirements.
Utilize
support tools such as , JIRA Service Desk, UserGuiding, and OpenPhone to efficiently handle customer cases and track personal performance.
as part of a tight-knit team, working together to provide superior technical support while maintaining a positive environment.
Troubleshoot
and submit bugs to our developers acting as the primary driver from bug ticket creation through resolution.
Champion
customer needs internally by providing feedback and escalating requirements, ensuring that they receive the attention they deserve.
Travel
on-site to our customers' office locations in order to assist with their initial BuildOps implementations.
Where you'll go (and how often):
We have customers across the US and Canada, so our top candidates will be ready, willing, and able to travel and assist with our legendary customer implementations.
Travel frequency will depend on the account.Bonus:
You have tech start-up experience
You have experience in and around the speciality contractor or construction world
What we offer:
Base Salary $80k - $100k + bonus and equity.
A comprehensive benefits package
Flexible PTO
Flexible and hybrid work schedules - Hybrid if located in downtown TO - remote if located outside TO.
Company events like BBQs and team-building activities, both in-person and virtual
Talented and motivated team members who care deeply about one another (seriously, everyone is rooting for your success)
The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers
About BuildOps
BuildOps is a fast-paced, high-growth startup, committed to transforming a $30-billion industry through our all-in-one platform.
Leveraging the latest technology, we're taking commercial contractors from the world of pen and paper operations to digitized, efficient, data-driven business.
Our co-founders have over a decade of experience in both construction and SaaS technology, as well as a resume that includes Stanford, Harvard, Wharton, Cornell, Microsoft, and multiple successful startup exits, including a $1.2 billion acquisition.
BuildOps has raised multiple rounds of funding from some of the largest and most reputable Venture Capital firms, including Founders Fund, Fika Ventures, and Greenspring Associates.
Forbes Magazine"BuildOps is unique because it addresses the problem of efficiency in construction for an often-overlooked audience. Rather than focusing on large projects, or catering to owners, they look to the needs of technician-heavy subcontracting firms working in the commercial space."
TechCrunch
"The new financing will be used to support the company's continued growth. BuildOps sells software that integrates scheduling, dispatching, inventory management, contracts, workflow and accounting into a single software package for commercial real estate contractors with staff ranging from a few dozen to several hundred employees."
Crunchbase
In a statement, [former NFL superstar] Joe Montana noted that his firm (Liquid 2 Ventures) has an investment thesis in supporting America's working class..
"I just love the idea of making their lives far easier and better," he said.With BuildOps, "you have one solution that does it all and talks seamlessly to every single part of their business from parts to ordering to inventory and more.
"Wall Street Journal [Paywall]
BuildOps, the Santa Monica, California, startup that provides software for real estate subcontractors was seeded with $5.8 million in funding from investors including Fika Ventures, MetaProp VC, Global Founders Capital, CrossCut Ventures, TenOneTen, IGSB, 1984 Ventures, Liquid 2 Ventures and Ground Up Ventures.
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