Customer Success Manager - California, United States - Glaciergrid

Description

Base:
$80,00

OTE $95,000

% equity grant

As a Customer Success Manager you will be responsible for managing customer accounts from pilots to expansions. You will ensure that proof of concepts are successful by coordinating between implementation, product, sales, and the customer. You will continually manage accounts after an expansion with quarterly business reviews.

This role reports directly to the Senior Customer Success Manager and is based remotely with some travel required to headquarters in San Francisco, CA (quarterly).

Responsibilities

Manage the customer relationship post-contract

Manage the communications with the customer during pilots

Manage internal stakeholders during the pilot process

Manage monthly pilot success meetings with customers

Resolve any issues during pilots with support, sales, or implementation

Meet with customers on a quarterly basis to present the quarterly business review

Work with our product, implementation, and support team members to provide a quality service to our customers

Continuously improve pilot to expansion conversions

Continuously manage post-contract customers to reduce churn

Become a power user of GlacierGrid's platform

Be organized - track customer metrics and data meticulously

Qualifications

Have a 4 year degree

Have experience in customer relationship management (technology/Saas product is a bonus) and have a passion for sales/sales support

Have excellent interpersonal, verbal, and written communication skills

Possess a high degree of resilience

Are extremely coachable and willing to receive and implement feedback.

No matter how big or small the feedback is, you implement it as soon as you receive it and share it with others when you see success.

Have experience working with a CRM (Salesforce, Hubspot) for all aspects of sales pipeline management, forecasting, and account activity tracking.

Have a competitive edge and thrive in a fast-paced, dynamic startup environment - you'll do anything to close a deal and love to celebrate wins in slack with your team.

You are driven to work at companies that have a meaningful impact on stanching CO2e emissions.

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