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    Technology Operations Lead - New York, United States - Delaware North

    Delaware North
    Delaware North New York, United States

    6 days ago

    Delaware North background
    Description

    The Opportunity

    Delaware North Global Headquarters is hiring a Technology Operations Lead to join our Information Technology team in support of our Patina Restaurant Group businesses in New York, New York and Boston, Massachusetts. As a Technology Operations Lead, you will support and maintain all technology-related software and hardware, serve an appointed region addressing infrastructure, solution support, local service requests, and incident tickets. Additionally, you'll ensure compliance with enterprise technology policies, coordinate project requests, and deliver on operational tasks. If you like to innovate, enact change, and seek growth opportunities, apply now to join our team.

    Pay

    Minimum - Anticipated Maximum Base Salary: $ $92200 / year

    In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at .

    Benefits

    At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:

    • Medical, dental, and vision insurance
    • 401(k) with up to 4% company match
    • Annual performance bonus based on level, as well as individual, company, and location performance
    • Paid vacation days and holidays
    • Paid parental bonding leave
    • Tuition and/or professional certification reimbursement
    • Generous friends-and-family discounts at many of our hotels and resorts
    Responsibilities
    • Serve as the administrator of all point of sale systems, their functions, and any ancillary systems, including training, reporting, documenting, and enabling user access
    • Implement or guide implementation of technology solutions for the operation ensuring consistency with overall technology standards, strategy, and operational requirements
    • Manage and coordinate managed service and solution providers for the successful delivery of technology services in support of our operating business needs
    • Provide first-class technical support for all technology services and solutions, maybe focused at a location, but expect to assist across subsidiary lines within the region
    Qualifications
    • Bachelor's degree or equivalent in information management, computer science, computer systems engineering, business administration, mathematics, or a related field
    • Minimum 5 years' of related experience in the implementation, management, and maintenance of information technology infrastructure and IT systems including cloud architectures, server technologies, and communication technologies, LANs, WANs, telephone, voice, video, and data communication systems
    • Knowledge of the following systems preferred: Restaurant technology and Point of Sale (POS)
    • Knowledge of virtualization technologies, enterprise storage technologies, especially AWS, high availability environments, clustering, AWS VPC, load balancers, Windows Server OS, Enterprise backup solutions, Lifecycle Management, and performance monitoring tools and remediation
    • Must be able to work days, nights, weekends, and holidays based on event schedules and travel as needed
    Shift Details

    Day shift
    Holidays
    Monday to Friday
    Evenings as needed
    Overtime as needed
    Weekends

    Who We Are

    At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

    Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
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