- Manage client relationships (advisor/broker, TPA, wholesaler, plan sponsor, etc.) by working to resolve complex service issues to ensure client satisfaction/retention.
- Develop and maintain positive working relationships and open lines of communication with internal and external clients.
- Produce and review annual review data with clients, advisors and wholesalers.
- Communicate with clients, advisors/brokers, and TPAs to proactively identify and manage expectations, needs, and concerns.
- Respond to all email and voicemail inquires with tactful, accurate, and timely responses.
- Problem solves a variety of complex situations involving business and/or client needs.
- Keep supervisor and sales executive informed of sensitive issues or special projects pertaining to clients.
- Assist sales consultants in retention analysis. Recommend fee changes as necessary, including fee increases or decreases depending on client needs, demands, and complexity.
- Research and resolve third party payments and questions (advisor, broker (B-50), TPA, wholesaler, etc.).
- Coordinate fund amendment process timeline. Work through fund availability issues and coordinate delivery of supporting documents and enrollment packet materials, if applicable.
- Facilitate external fee changes (advisors, TPAs and wholesalers) by properly updating fee schedules, disclosures, and all applicable systems.
- Learn how the recordkeeping systems operate (Omni, AddVantage, Global Revenue and Sponsor/Participant websites) and report information to effectively service plans.
- Work with sales consultants to initiate new business takeover process.
- Finalize fund line-ups and model portfolios with client, advisor and fund wholesaler.
- Work with advisor/client to complete new plan specification form.
- Facilitate conversion timeline discussions with client, advisor, TPAs as needed.
- Discuss education materials and enrollment meeting dates with advisor/client.
- Finalize the collection process for internal and external fees.
- Provide all new business details to underwriting specialist.
- Provide backup to supervisor, sales consultants, and team members for plan sponsor, advisor, TPA and other independent producer telephone calls, emails, and other requests.
- Foster a positive work environment and support co-workers in achievement of departmental goals. Treat all co-workers professionally.
- Participate in company and departmental meetings.
- Establish work objectives and priorities to perform work in a cost-effective manner. Make recommendations for ways to increase productivity and decrease staff overtime.
- Proactively suggest changes in procedures, forms, and checklists to reduce account errors.
- Properly double check work of self and team members to minimize rework. Ensure work is reviewed by your supervisor / team lead as needed.
- 1+ years of experience in defined contribution industry or financial services company, preferably in recordkeeping or administration.
- Bachelor's degree preferred or equivalent work experience.
- Experience working with advisors/brokers and third-party vendors preferred.
- Strong written/oral communication and organization skills.
- Strong commitment to customer service.
- Available to work extra hours to cover peak workloads and other business needs.
- Ability to prioritize with a high level of commitment to accuracy and detail.
- Strong analytical skills.
- Expert knowledge of Microsoft Word and Excel, and other related systems.
- High attention to detail.
- Approachable and considerate.
- Adapts to a fast paced, changing environment.
- Disciplined.
- Self-motivated and a strong desire to take initiative.
- Extended periods of time sitting at a desk and using office equipment.
- Ability to operate a personal computer/laptop for approximately 8 hours per day.
- Extended time is spent reviewing physical and electronic documents.
- The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.
- Periodically, may also do light lifting of supplies and materials which weighs in at approximately 20 lbs.
- Will spend most of time in an indoor environment.
-
Retirement Specialist
2 weeks ago
Alerus Minnetonka, United StatesPosition Summary: · Establish and maintain relationships with assigned retirement plan clients in order to achieve or exceed client service and retention standards. Assist the sales consultants with the new business onboarding process. · Manage client relationships (advisor/broke ...
-
Retirement Specialist
2 days ago
Alerus Financial Minnetonka, United States Regular, Full time· Position Summary: · Establish and maintain relationships with assigned retirement plan clients in order to achieve or exceed client service and retention standards. Assist the sales consultants with the new business onboarding process. · Essential Responsibilities: · Job Funct ...
-
Retirement Services Specialist
2 weeks ago
State of Minnesota Saint Paul, United States**Working Title: Member Services Representative** · **Job Class: Retirement Services Specialist** · **Agency: Public Employees Retirement Association** · + **Who May Apply** : Open to all qualified job seekers · + **Date Posted** : 04/26/2024 · + **Closing Date** : 05/09/2024 · + ...
-
Retirement Product Specialist
9 hours ago
Ascensus Minneapolis, United States Regular, Full timeThis position is responsible for product development and marketability of the Individual(k) administrative service offering. This position is responsible for coordinating all communications regarding the product to affected internal departments, to financial organization partners ...
-
Aurora Innovations Humphrey, United StatesWe are looking for a skilled Clinical Education Specialist to join our team. The main responsibility of this position is to provide exceptional clinical training and support to our valued customers, ensuring they are able to perform safe and effective laser and energy-based aesth ...
-
Investment Services Tax Specialist
2 weeks ago
COUNTRY Financial Bloomington, United StatesInvestment Services Tax Specialist · Job Number: 240148 · Primary Location: US-IL-Bloomington · As an **Investment Services Tax Specialist** at COUNTRY Financial you are responsible for assisting with tax information reporting and upholding withholding requirements for Investment ...
-
Shipping and Receiving
2 weeks ago
D.H. Pace Company, Inc. Bloomington, United StatesDH Pace Company, Inc. is seeking to hire a reliable and responsible **Warehouse / Delivery Driver** in Bloomington, IL This individual will be responsible for ensuring materials are loaded and delivered to job sites on time. If you have experience as a Receiver, Machine operator, ...
-
Provisioning Specialist
1 week ago
U.S. Bank Hopkins, United StatesAt U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each ...
-
Agency Billing Assistant
2 weeks ago
Accra Care Hopkins, United StatesJob Type · Full-time · Description · We are honored to have been named a Star Tribune Top Workplace for a third year in a row This year, Accra has been awarded the Culture Excellence Awards for Innovation and Work-Life Flexibility. · This award is a reflection of the incredibl ...
-
isolved Implementation Specialist
1 week ago
Payroll Solutions LLC Hopkins, United StatesJob Description · Job Description · What's the role? · Our Implementation Specialists are responsible for the successful conversion of clients onto the isolved HCM platform by working with leadership and the client to ensure a smooth transition from their previous HCM or payrol ...
-
Fairview Health Services Hopkins, United StatesOverview: · M Health Fairview is looking for a System Nursing Professional Development Specialist - RN to support our OR teams. · This position improves the professional practice and role competence of nurses and other healthcare personnel by facilitating ongoing learning, chan ...
-
RN Supervisor
1 day ago
Volunteers of America National Services Hopkins, United StatesCome join our awesome team as RN Supervisor at Elder Homestead. · Elder Homestead is part of Volunteers of America National Services, serving as the Housing and Healthcare affiliate of the Volunteers of America parent organization and is a welcoming senior living community that ...
-
Connect Specialist
1 week ago
Accra Care Hopkins, United StatesJob Type · Full-time · Description · We are honored to have been named a Star Tribune Top Workplace for a third year in a row This year, Accra has been awarded the Culture Excellence Awards for Innovation and Work-Life Flexibility. · This award is a reflection of the incredibl ...
-
Employment Specialist
4 days ago
Reach for Resources Inc Hopkins, United StatesJob Description · Job DescriptionDescription:Job Summary · The key goal of this position is to provide Employment Services on behalf of Reach For Resources, Inc. It is · expected that Employment Specialists at Reach will work with each person, the person's family, and the · perso ...
-
Employment Specialist
2 weeks ago
Reach For Resources Inc Hopkins, United StatesJob Type · Full-time · Description · Job Summary · The key goal of this position is to provide Employment Services on behalf of Reach For Resources, Inc. It is · expected that Employment Specialists at Reach will work with each person, the person's family, and the · person's ...
-
Sr. Data Storage Specialist
2 days ago
U.S. Bank Hopkins, United StatesAt U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each ...
-
Sr. Payroll and Benefits Specialist
1 week ago
beBright Hopkins, United StatesJob Description · Job DescriptionbeBright is currently seeking a highly motivated and organized Sr. Payroll and Benefits Specialist to join our team. The successful candidate will be responsible for administering employee payroll and benefits programs to ensure timely and accurat ...
-
Marsh & McLennan Companies Hopkins, United StatesCompany:Guy CarpenterDescription:We are seeking a Reinsurance/Accounting or Claims Business Analyst in our Edina, MN or New York, NY offices.Guy Carpenter is the world's premier reinsurance intermediary and strategic advisor to leading insurance and reinsurance organizations, del ...
-
Sr. Information Security Specialist
1 week ago
U.S. Bank Hopkins, United StatesAt U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each ...
-
Financial Advisor
2 weeks ago
Quantum Innovations Bloomington, United StatesWith nearly nine million customers and a steady growth trajectory, R+V is one of the largest insurers in Germany for private and corporate clients, and the specialist for insurance and retirement planning. · Join a community where collaboration is valued - and has been for 100 ye ...
Retirement Specialist - Hopkins, United States - Alerus
Description
Position Summary:Establish and maintain relationships with assigned retirement plan clients in order to achieve or exceed client service and retention standards. Assist the sales consultants with the new business onboarding process.
Essential Responsibilities:
Job Function 1: Client Service - 70%
Qualifications:
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)