Event & Meeting Manager - Stevens Point, United States - Sentry

Description

You're a people-person, and we're a people-business. At Sentry, we care about our associates – and we encourage our team to bring that same commitment to our customers to keep them coming back year after year. In order to deliver on our commitment to customer service, we require an elite team of customer focused individuals to work on the golf course to build and maintain trust and create a world class experience for all SentryWorld's guests. SentryWorld is currently looking for a motivated, friendly individual to join the banquets and events team as an Event & Meeting Manager.

What You'll Do

As an Event & Meeting Manager, you will:

• Responsible for preparing event documentation including contracts, banquet event orders (BEO), group arrival resumes, and post-event notes for Sentry Insurance booked events as well as other assigned businesses. Coordinates with sales/events, property departments, and clients to ensure consistent, high-level service throughout all phases of the group's agreement with SentryWorld.
• Conducts tours/site visits of the hotel and banquet facilities for qualified potential clients in accordance with the company/property policies and procedures. Listens and engages with client to identify needs and responds accordingly.
• Develops relationships with current and former clients to understand their specific needs and objectives both short and long term.
• Identify opportunities to upsell additional services to current clients to enhance the overall event experience. Proactively solicits previous clients and cold calling new for future events to drive departmental revenue.
• Assists in the forecasting process of client's spend including rooms, food, beverage, rentals, audio/visual, and misc. requests.
• Recognizes opportunities to maximize revenue by upselling products/services and offering enhancements throughout the event process.
• Manages group room blocks and meeting space for average to large-sized assigned groups. Identifies operational challenges associated with groups and determines how to best work with property staff and client to solve presented challenges and/or develops alternative solutions.
• Acts as the liaison between the sales/event team and the client throughout all phases the event process to ensures quality of service set by the SentryWorld brand. Confirms all dept heads are notified in advance of a scheduled site inspection or VIP arrival.
• Solicits feedback from other departments to identify areas for improvement and to enhance the client's experience. Develops an action plan to incorporate feedback as well as current trends in event management/design for the sales and events departments.
• Follows up with the client's post-event for feedback and solicitation to book next event.

Additionally, you will:

• Assists in the supervision and training of Event Coordinators, on-going mentoring, review of processes, and opportunities for efficiencies.
• Closes out group files upon departure, including any outstanding balance or commissions due in review with the Billing Specialist.
• Attend internal and external client networking events to foster existing and develop new relationships to drive top line and incremental revenue to SentryWorld.
• Performs regular maintenance review of all function spaces by performing walkthroughs, entering maintenance requests, and ensuring all maintenance requests are completed as ordered.
• Regularly inspects all front and back of the house service areas and equipment to assure that sanitation, safety, energy management, preventative maintenance, and other standards are met.
• Maintains knowledge of property features/amenities and those of competing properties within the market.
• Performs other job-related duties as assigned from time to time.

What it Takes

• Bachelor's degree or equivalent work experience
• Minimum 3 years of related work experience in sales and/or event coordination preferred
• Excellent organizational, planning, interpersonal, and problem-solving skills.
• Strong written and verbal communication skills.
• Excellent customer service and leadership skills.
• Ability to work effectively under time constraints and deadlines.
• Work extended/non-standard hours including nights, weekends and holidays as needed.
• Proficient in general computer knowledge especially Microsoft Office products
• Able to work independently and simultaneously manage multiple tasks
• Demonstrates flexibility and is strategically proactive.
• Ability to effectively present information in a one-on-one and group situations to customers/clients and other associates of the organization

Additionally, this position will require:

• Associate must possess a valid driver's license and have the ability to drive a company car or personal vehicle for company business.
• Associate must have the ability to travel as necessary to satisfactorily complete their job responsibilities as assigned.

What You'll Receive:

At Sentry, your total rewards go beyond competitive compensation. Below are some benefits and perks that you'll receive.

• Sentry is happy to offer flexibility through a scheduled Hybrid work model. Monday and Friday work from home if you choose to, Tuesday through Thursday you'll work in office.
• As a Sentry associate, you will have an in-office workspace and materials for your home office. In addition to the laptop, you will receive prior to your start, Sentry will provide equipment for your home office.
• Meal Subsidy available for associates who report to an office.
• 401(K) plan with a dollar for dollar match on your first eight percent, plus immediate vesting to help strengthen your financial future.
• Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program
• Generous Paid-Time Off plan for you to enjoy time out of the office as well as Volunteer-Time off
• Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits to encourage a healthy lifestyle.
• Well-being and Employee Assistance programs
• Sentry Foundation gift matching program to encourage charitable giving.

Who You'll Contact

Associate Talent Acquisition Specialist

Brianna Tucker

About Sentry:

We take great pride in making Forbes' list of America's Best Midsize Employers. A lot of different factors go into that honor, many of which contribute to your job satisfaction.

Our bright future is built on a long track record of success. We got our start in 1904 and have been helping businesses succeed and protect their futures ever since. Because of the trust placed in us, we're one of the largest and financially strongest mutual insurance companies in the United States. We're rated A+ by A.M. Best, the industry's leading rating authority.

Our headquarters is in Stevens Point, Wisconsin, with offices located throughout the United States. From sales to claims, and information technology to marketing, we enjoy a rewarding and challenging work environment with opportunities for ongoing professional development and growth.

Get ready to own your future at Sentry. Opportunities await

Equal Opportunity Employer

SentryWorld is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.