- Creates, reviews, and revises patients plan of care.
- Documenting patient labs, blood pressure, blood sugar, weight, diet/nutrition, and any other health behavior than could affect outcome
- Establish patient goals and interventions
- Ensures stage appropriate referrals for education, vascular access, and transplants are completed
- Maintains consistent communication with all patients
- Participates in patient enrollment in programs by gathering all clinical elements necessary.
- Educate patients about benefits of the programs.
- Performs medication reconciliations
- Collaborates with several specialists on necessary care and services
- Acts as a patient advocate, liaison, and information resource
- Monitors and reports patient outcomes through plan of care
- Provides chronic care education for nephrology and chronic/complex conditions
- Provides culturally appropriate education
- Performs timely and accurate documentation
- Performs other related duties as assigned or needed.
- Broad understanding of physician front- and back-office practices.
- Knowledge of insurance carriers, copays, and eligibility verification.
- Telephonic customer service experience preferred.
- Detail oriented, professional attitude, reliable, and strong time management skills
- Ability to interact customers in a professional manner.
- Ability to communicate effectively both verbally and in writing.
- Bilingual preferred.
- High school diploma or equivalent.
- Medical Assistant degree, diploma, or Certificate.
- Preferred Nephology experience.
- 1 year minimum of clinical experience.
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