Patient Care Coordinator - Tucson, United States - Tucson Plastic Surgery

Description

They perform preliminary consultations before seeing the surgeon, present treatment plans, pricing and payment options, explain procedures, answer questions, offer guidance, and schedule surgery and follow-up care.

In addition to guiding the way in determining best surgical options, they also smooth the path to a successful procedure, by intaking patient history and performing physicals, reviewing preoperative and postoperative instructions, collecting fees, and interfacing with patients' families.

• Minimum of 1 year of experience as a patient care coordinator in a nonemergency, surgical setting
• Additional experience in a customer service and sales advisory/customer education experience is required
• Prior knowledge of and experience with EMR systems preferred

• Sales or customer service experience, preferably in plastic surgery, medical spa, or wellness setting.
• Superior interpersonal communication skills; with a friendly, engaging, and polished demeanor, this includes a professional appearance
• Demonstrated patience and empathy when handling patient concerns
• Timely, wellorganized with a strong attention to detail
• Positive attitude, adapts to change, and selfmotivated
• Strong computer skills and ability to work in an EMR system
• Adheres to implemented processes and policies

• Welcome new and existing patients, and ensure all patients receive an exemplary experience
• Perform preliminary consultation, intake patient medical history, and review surgical options; manage patient record accordingly
• Schedule surgeries and followup care
• Review pricing, payment options, and collect fees/payments
• Conduct confirmation calls for patient appointments
• Scan all necessary paperwork into patient's charts
• Comply with HIPAA and the vision of Company practices

Range is contingent on years of successful experience in the role; Benefits include Health, Dental, Vision coverage with premiums paid for the employee, PTO + holidays paid, 401K with up to 3% match after the first year.

• Inperson

• Plastic surgery: 1 year (required)

• Tucson, AZ required)

• Tucson, AZ 85718: Relocate before starting work (required)