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Sales support specialist
1 week ago
Stellar Enterprises New Baden, United StatesAre you looking for a work environment that promotes teamwork every day? Do you value versatility and variety over routine? As a (Junior) Sales Administrator (m/f/d) at Erhardt & Fischer, you will represent our successful service company. We are passionate about implementing our ...
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Lab Support Specialist
3 days ago
Flagship Facility Services LLC San Mateo, United StatesIt's fun to work in a company where people truly BELIEVE in what they're doing · - We're committed to bringing passion and customer focus to the business._ · $24.73 per hour $24.73 per hour · **Job Summary**: · Interested in a career in the Biotech/Pharma/Life Sciences Industry? ...
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IT Support Specialist
3 days ago
Penn State University University Park, United States**JOB DESCRIPTION AND POSITION REQUIREMENTS**: · **Level: Support** · **Shift: 3rd Shift (Monday - Friday 11PM - 7:30AM, Eastern Standard Time)** · **Salary: $42,000 - $46,000** · **Application Requirements: To be considered applicants must submit both resume and cover letter at ...
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IT Support Specialist
4 days ago
QB3 Startup South San Francisco, United States**IT Support Specialist** at **RAPT Therapeutics** RAPT is seeking an Information Technology Support Specialist to join the RAPTs Information Technology team. Reporting to the Director of Information Technology, the incumbent will focus on supporting the technology stack, includi ...
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IT Support Specialist
4 days ago
Sana Biotechnology, Inc. South San Francisco, United StatesJoin Us · **IT Support Specialist** · **About the role** · Sana Biotechnology is growing, and we are hiring new team members who believe in the potential of engineered cells as medicines, who want to challenge status quo, and who lead with the desire to work on novel ideas. As ...
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Ground Support Equipment Specialist
3 days ago
McGee Air Services San Francisco, United States**McGee Air Services is looking for a **Ground Support Equipment Specialist** **to join our SFO team Are you hard working, dedicated, and looking to make an impact on our organization devoted to becoming an Employer of Choice.** · **Job Title**: · Ground Support Equipment Special ...
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Ground Support Equipment Specialist
2 days ago
McGee Air Services San Francisco, United States**McGee Air Services is looking for a **Ground Support Equipment Specialist** **to join our SFO team Are you hard working, dedicated, and looking to make an impact on our organization devoted to becoming an Employer of Choice.** · **Job Title**: · Ground Support Equipment Special ...
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IT Support Specialist
1 week ago
Infinity Ventures Atherton, United StatesAbout the Company · With a true passion for providing excellent IT services, we have been successfully implementing complex IT projects for our clients for over 20 years. Whether it's IT infrastructure, cloud services, or managed services, we are strategic and digitalization part ...
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Instructional Support Specialist
1 week ago
Oakland Unified School District Oakland, United States**_Ref: PCN2898_** · *** · **This position is 0.8 FTE.** · *** · *** · *** · **TITLE**: · *** · **Instructional Support Specialist, Special Education** · *** · **REPORTS TO**: · *** · **Assigned Supervisor** · *** · *** · **DEPARTMENT**: · *** · **As Assigned** · *** · **CLASSIFI ...
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Sales Support Specialist
1 week ago
Nevro Corp. Redwood City, United StatesAbout Nevro: · Nevro (NYSE: NVRO) is a global medical device company headquartered in Redwood City, California. The company is focused on delivering comprehensive, life-changing solutions that continue to set the standard for enduring patient outcomes in chronic pain treatment. · ...
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Technical Support Specialist
1 day ago
AVER INFORMATION INC Fremont, United States**About AVer Information** · **Position Overview** · AVer is seeking an Audio/Video Technical Support Specialist in a Call Center environment that will be responsible for building and managing the people, process, infrastructure, and environment necessary to support a world-class ...
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School Support Specialist
22 hours ago
BrightBee LLC East Palo Alto, United States**About Us**: · BrightBee is an educational technology startup revolutionizing how K-12 schools engage with paraprofessionals and classified staff. Our mission is to create a future where schools thrive, and workers have the support they need to prosper and grow. If you have expe ...
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Client Support Specialist
1 week ago
Service Champions Heating & Air Conditioning Pleasanton, United StatesOverview: · Service Champions is currently seeking a Client Support Specialist to join our Call Center Team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our call center agents receive high volume in ...
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Customer Support Specialist
2 days ago
Twist Bioscience South San Francisco, United StatesTwist Bioscience is developing a disruptive Synthetic DNA technology that will change the world, enabling widespread health and sustainability. Synthetic biologists will use our products to engineer how organisms produce cures to diseases, make everyday chemicals by using the atm ...
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Product Support Specialist
22 hours ago
PROLIM Corporation Sunnyvale, United StatesNOTES: · - Consumer Electronics experience is required (mandatory). · Provide inputs to Customer Support's technical training, agent knowledge base, help center articles and videos, and known issues creation during new product launches and sustaining. · - Own technical support es ...
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Sales support specialist
1 week ago
Quantum Ventures University Park, United StatesWe - the WWK Insurance Group - are one of the most traditional and innovative companies in the German insurance industry. We are a financially strong and growing, independent and modern financial service provider, which is one of the market leaders in the field of unit-linked lif ...
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Titan Ventures Martinez, United StatesIT Support Employee (m/f/d) · Full-time, permanent position, Bochum · JOB DESCRIPTION · g.a.s.t. in Bochum is currently looking for an IT support employee to join our team as soon as possible. The position is initially limited to two years. · YOUR TASKS · You support users i ...
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Legal Secretary/clerical Support Specialist
3 days ago
Amvotech solutions Walnut Creek, United States**Description**: · **Title: Legal Secretary** · **Location: Walnut Creek, CA** · **Summary**: · **ESSENTIAL DUTIES & RESPONSIBILITIES** · - Carry out administrative duties such as filing, typing, copying, scanning, etc. · - Handle sensitive information in a confidential manner · ...
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Inside Sales Support Specialist, Connected Health
22 hours ago
AVER INFORMATION INC Fremont, United States**About AVer Information** · **Position Overview** · The Inside Sales Support Specialist will report directly to the Connected Health VP of Sales Leader and will require direct communication and collaboration to support efforts in growing Connected Health sales revenue and elevat ...
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IT Support Specialist
1 week ago
Sony Interactive Entertainment, Inc. San Mateo, United StatesRespond to local and remote end user support requests via chat, email, phone, and tickets. Quickly identify, research, and resolve issues. Experience with ServiceNow a plus. Duties include, software /hardware troubleshooting, part replacement, system Support Specialist, IT, Suppo ...
Senior Application Support Specialist - South San Francisco, United States - Twist Bioscience
Description
**Senior Application Support Specialist**
at Twist Bioscience USA - South San Francisco, CA **About Global Application Support team**
The Global Application Support team is looking for a passionate, energetic and customer focused Application Support Specialist to assist in the delivery of mission and business critical application services with internal customers. This person will report into Application Support manager and work closely with Sales & Marketing, Operations, Customer Support, Finance, Supply-chain, and other relevant teams to find quick solutions and resolve support tickets supporting a wide range of applications and technologies. This person must be passionate about technology, provide excellent customer service, and thrive in a fast-paced environment.
**Responsibilities**
Own, monitor and troubleshoot technical issues and work with Application, DevOps and 3rd party vendor teams to resolve advanced issues when necessary
Provide efficient application support and administration, including incident response/triage and resolution management, service request fulfilment, and problem management
Develop debug/monitoring tools for multiple applications i.e., SAP, Salesforce, E-commerce, customer APIs and manufacturing applications
Own & monitor incident management and KPI processes
Provide training to customer and employees for business applications as needed
Identify opportunities for improvement and act on them. Create documentation for known issues and build knowledge base
Work with product teams to provide feedback and build requirements as needed
Work with peers at other global locations to shorten turn-around-time for resolving support tickets
Specialists may be required to be on-call on a rotating basis throughout the year
**Requirements**
Bachelor's degree in Information Technology or Computer Science or a related field
6+ years of experience in IT industry working as application support specialist or similar role in a corporate environment working with enterprise applications i.e. Salesforce, SAP, E-commerce and other customer applications
1-2 years of experience with Jira, Confluence and Opsgenie tools from Atlassian or other relevant tools for application support and incident management
Some skills with SW development, debugging, scripting
Manage application support queues, resolve incidents, and support tickets in timely manner and meet SLAs
Ability to provide step-by-step technical help, both written and verbal and enhance user experience with automation and enhance tool capabilities
Flexibility and strong problem-solving skills
Highly motivated and self-directed
Excellent communication skills - verbal, written, and slack manner
**About Twist Bioscience**
Twist Bioscience synthesizes genes from scratch, known as writing DNA. Just as children learn to both read and write, the next phase of development for the genomics revolution is the ability to write DNA.
At Twist Bioscience, we work in service of people who are changing the world for the better. In fields such as health care, agriculture, industrial chemicals and data storage, our unique silicon-based DNA Synthesis Platform provides precision at a scale that is otherwise unavailable to our customers.
Twist Bioscience Corporation is an Equal Opportunity Employer. Twist Bioscience Corporation provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic characteristics, or any other category protected by law.
San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Senior Application Support Specialist professionals in South San Francisco
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David Santos
Technical writer
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Kenneth Chuson
Web Developer/Designer