Inside Sales Support Specialist, Connected Health - Fremont, United States - AVER INFORMATION INC

Description

The Inside Sales Support Specialist will report directly to the Connected Health VP of Sales Leader and will require direct communication and collaboration to support efforts in growing Connected Health sales revenue and elevating brand recognition.

• Manage a full salescycle from initial interest through sales activation, which includes creating and maintaining a database of current and potential customers.
• Build new relationships and strengthen existing relationships to create longterm business partners.
• Manage inbound, unsolicited prospect calls and convert them into sales.
• Recommend products that fit customer?s needs and requirements.
• Utilize upselling techniques to increase the opportunity size and encourage customers to try out new products.
• Ensure followup by passing leads to appropriate team members with Follow Up Task (calls to action), dates, materials, and samples shipped.
• Promptly respond to leads, and customer inquiries regarding product, service, tracking, and account.
• Follow up on demo/eval and feedback after delivery.
• Work with sales leader to close sales and contribute to achieving Connected Health sales targets.
• Maintain uptodate process and product knowledge and value to our customers.
• Assist in hosting and supporting marketing events to continue to increase public awareness about Connected Health products and company updates.
• Log customer calls, samples information, claims, followup, and valuable intelligence in Salesforce.
• Maintain regular and accurate maintenance of customer account information in the database.
• Record details of customer interactions in Salesforce for future reference by CSR or other departments within the company.
• Follow up within 2448 hours of all customer and sales requests.
• Manage and resolve customer complaints and discrepancies in a professional manner working with the sales leader and departments involved.
• Obtain and evaluate all relevant information to manage product inquiries.
• Promote new products, provide MSRP pricing, deal registration/bid pricing (upon manager and bid desk approval) service, and delivery information to customers in a timely manner.
• Direct communication with Connected Health sales leader and departments involved to provide accurate information regarding samples, customer orders, and inventory levels.
• Work crossfunctionally to provide necessary customer information and assistance to Connected Health sales leader.
• Communicate and coordinate customer order requirements effectively with procurement, operation, CSR, reseller and distribution partners, sales, and products team.
• Flexibility to adjust and adapt to meet customer needs as well as internal requirements.
• Strong time management skills to meet team and individual deadlines.