- Conduct discovery, document current state processes, and identify areas of significant opportunity throughout PRS teams (including underwriting, operations, risk consulting, product, etc.).
- Leverage analysis, feedback channels, and process metrics to identify areas of improvement that drive simplified products, create repeatable processes, streamline/simplify systems, improve the customer experience, and reduce issues and pain points. Help identify opportunities to optimize resource throughput and capacity utilization.
- Create business process documentation (mapping, job-aids, etc.) to understand process steps, interdependencies, and applications used to complete transactions.
- Develop and present continuous improvement initiatives to stakeholders and business leaders that are compelling, motivate, drive change, create value, and drive buy-in.
- Coordinate with the process engineering team, business owners, IT development teams, and other relevant stakeholders to define requirements, design, develop, test, and deploy solutions as needed.
- Support implementation and change management of solutions within the business; Communicate project status, issues, and risks to internal and external teams on a regular basis.
- Foster strong relationships with Sales, Underwriting, Operations, and Claim's functions to collect stakeholder input and ensure the adoption of optimized business processes.
- Assist with establishing consistent standards and practices within the Process Engineering team and across PRS.
- Process orientation with strong attention to detail
- Analytical and problem-solving skills to properly deconstruct the problem and determine viable solution options.
- Clear understanding of root cause analysis and ability to suggest resolutions.
- Ability to multi-task in a fast-paced environment, balancing competing priorities yet appropriately assertive in accomplishing the task at hand.
- Solid capability to execute tasks with quality, within deadlines and a positive impact on customer experience.
- Ability to think in an unexpected way and come up with creative solutions.
- Robust communications/ presentation skills, verbal and written.
- Ability to influence at multiple levels on relevant issues and challenges and secure buy-in
- Possess learning agility; quickly grasp new concepts and emerging technology, proactively seeks out learning and continuously expands expertise.
- Self-motivated, results-driven, and well-organized
- Bachelor's degree and a 5+ years of experience in the financial services industry
- Personal Lines insurance experience is a plus
- Certified Six Sigma Green Belt, Yellow Belt, Lean, Change Management or equivalent training/ certification.
- Management consulting experience or experience leading or participating in process discovery, process analysis, process design, or process optimization is a plus
- Advanced proficiency with Microsoft suite (specifically PowerPoint, Visio, MS Excel)
- Agile, Waterfall, or other project management/environment experience
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Process Engineering Specialist - Whitehouse Station, United States - Chubb
Description
Job DescriptionThe Process Engineering Specialist role combines insurance business knowledge, process examination, and data analysis, to suggest and implement improvement initiatives across PRS. You will leverage your process-driven, analytical, communication, coaching, and technical skills to identify, define, and implement process reengineering, automation, and future state transformation use cases.
In This Role you will:
Core Competencies
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.
