- Manage all interim servicing functions, including ensuring a seamless transition from origination to servicing including all borrower contact, payment processing, escrow transfers, onboarding, etc.
- Manage the relationship with our Sub-servicer and be responsible for the compliance, accuracy, and efficiency of all mortgage loan servicing functions from new loan setup, to payments processing, escrows administration, customer service, statements, payoffs, lien releases, defaults, and all other servicing reporting activities.
- Supporting investors in releasing information, handling inquiries and meetings, providing feedback to management, and crisis management.
- Supporting servicing administration functions (as appropriate) including operating budget, portfolio projections, profitability, vendor relationships, internal controls, and implementation of process improvements and/or system upgrades or replacements.
- Review existing servicing and sub-servicing oversight processes and implement operational best practices.
- Manage escalated customer and investor issues, including identifying and implementing the appropriate resolutions to ensure a successful customer experience.
- Ensure compliance with all regulatory, investor, and company requirements.
- Work closely with other departments to resolve any operational issues.
- Work independently and handle multiple priorities under stringent timelines
- Minimum of 3-5 years of related mortgage servicing experience. Including, but not limited to, Customer Service, Accounting, and Escrow Management.
- Strong customer service and communication skills.
- Proficient in loan processing and documentation.
- Attention to detail and accuracy in data entry.
- Ability to work well in a team and handle customer inquiries.
- Experience with loan systems and software.
- Knowledge of industry regulations and compliance.
- Bachelor's degree in Finance, Business, or related field (preferred).
- Experience working with a Sub-Servicer relationship preferred.
- Able to deliver effective results, and meet tight deadlines and targets
- Manage all interim servicing functions, including ensuring a seamless transition from origination to servicing including all borrower contact, payment processing, escrow transfers, onboarding, etc.
- Manage the relationship with our Sub-servicer and be responsible for the compliance, accuracy, and efficiency of all mortgage loan servicing functions from new loan setup, to payments processing, escrows administration, customer service, statements, payoffs, lien releases, defaults, and all other servicing reporting activities.
- Supporting investors in releasing information, handling inquiries and meetings, providing feedback to management, and crisis management.
- Supporting servicing administration functions (as appropriate) including operating budget, portfolio projections, profitability, vendor relationships, internal controls, and implementation of process improvements and/or system upgrades or replacements.
- Review existing servicing and sub-servicing oversight processes and implement operational best practices.
- Manage escalated customer and investor issues, including identifying and implementing the appropriate resolutions to ensure a successful customer experience.
- Ensure compliance with all regulatory, investor, and company requirements.
- Work closely with other departments to resolve any operational issues.
- Work independently and handle multiple priorities under stringent timelines
-
Customer Service Specialist
4 days ago
Komfort Air - Service Experts Charlotte, United States**Position Title**:Customer Service Specialist** · **Reports To**:General Manager or Office Manager · **Status**: Full-time, Regular position · **Category**: Customer Service/Support · **Location Name**: Komfort Air Service Experts · **Location Address**: 8107 Arrowridge Blvd Sui ...
-
Field Service Support Specialist
1 week ago
Morris Business Solutions Charlotte, United States**Responsibilities**: · - Remote or onsite Installation of Xerox and Kyocera multifunction products · - Assisting with end user training during installation · - Effectively handle customer request for assistance and communicate with appropriate company personnel when necessary, i ...
-
Clinical Services Specialist
1 week ago
Insulet Corporation Charlotte, United StatesThis entry level position is field based and will require extensive travel. Candidate location is flexible, so long as there is close proximity to a major airport The Clinical Services Specialist will work in conjunction with the Clinical Serv Specialist, Customer, Physician, Sal ...
-
Guest Service Specialist
2 weeks ago
Booking with Brooke Charlotte, United StatesTitle: Remote Guest Service Specialist - Join Our Team and Elevate the Travel Experience · About Us: Join our team of Remote Guest Service Specialists and embark on a rewarding journey in the travel industry. We specialize in providing exceptional guest service to travelers worl ...
-
Field Service Specialist
3 weeks ago
Medasource Charlotte, United StatesPosition: Planned Activity Specialist (Laboratory Field Service Technician) · Client: Large Biotech Company · Openings: 12 · Location: ~100% Travel - Home base in greater Nashville, Miami, Orlando, Greenville, Charlotte, or Greensboro · Duration: 8 months with high possibility of ...
-
Patient Services Specialist
4 days ago
Atrium Health Charlotte, United StatesOur team members are part of an environment that fosters health, hope and healing-for all, driven by the principles of Our Atrium Health Way to create a welcoming and professional environment. The Patient Service Specialist will consistently provide Patient Services, Patient, Spe ...
-
Office Services Specialist
3 weeks ago
State of Virginia Charlotte County, United StatesTitle: Office Services Specialist · State Role Title: Administrative and Office Specialist II · Hiring Range: $ $16.00 · Pay Band: 2 · Agency: Virginia Department of Health · Location: PIEDMONT-CHARLOTTE · Agency Website: · Recruitment Type: General Public - G · Job Duties · The ...
-
Loan Servicing Specialist
2 weeks ago
Premier Lending, Inc. Charlotte, United StatesCompany Description · Premier Lending, Inc. is a licensed equal housing lender based in Charlotte, NC. Since 2009, our goal has been to help make the dream of owning a home a reality for everyone. We believe in The Premier Promise and strive to deliver exceptional service to our ...
-
Client Service Specialist
3 weeks ago
Relation Insurance, Inc. Charlotte, United StatesJob Type · Full-time · Description · WHO WE ARE · Relation Insurance is a leading, innovative company with a strong commitment to excellence and a passion for delivering cutting-edge solutions to our clients. As a key player in the insurance market, we pride ourselves on our dyna ...
-
Customer Service Specialist
3 weeks ago
Massey Services Charlotte, United States** Customer Service Specialist** · **Job Category****:** Administrative **Requisition Number****:** CUSTO02996 Showing 1 location **Job Details** · **Description** · Based in Orlando, Florida, Massey Services is the nations fifth largest pest prevention company and the largest ...
-
Sr Service Specialist
1 week ago
The Bank of America Corporation Charlotte, United StatesAt Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders Specialist, Service, Relations ...
-
Loan Servicing Specialist
2 weeks ago
Premier Lending Inc Charlotte, United States· Role Description · This is a full-time role as a Loan Servicing Specialist at Premier Lending, Inc. Located in Charlotte, NC, the Loan Servicing Specialist will be responsible for managing and maintaining loan records, processing payments, handling customer inquiries, and pro ...
-
Customer Service Specialist
3 weeks ago
BIESSE Charlotte, United StatesReady to take your inside sales and customer service skills to the next level? We're on the lookout for a talented Customer Service Specialist to join our team and become a pivotal player in our operations. · As a Customer Service Specialist, you'll dive into the heart of our da ...
-
Patient Services Specialist
1 week ago
OrthoCarolina Charlotte, United StatesAt OrthoCarolina, our team is our greatest asset and the foundation of our success; we share a common passion for making lives better. We are a diverse group of individuals, accountable to each other through the backbone of our beliefs: trust, honesty and mutual respect; ensuring ...
-
Patient Services Specialist
3 weeks ago
OrthoCarolina Charlotte, United StatesAt OrthoCarolina, our team is our greatest asset and the foundation of our success; we share a common passion for making lives better. We are a diverse group of individuals, accountable to each other through the backbone of our beliefs: trust, honesty and mutual respect; ensuring ...
-
patient services specialist
3 weeks ago
OrthoCarolina Charlotte, NC , USA, United StatesAt OrthoCarolina, our team is our greatest asset and the foundation of our success; we share a common passion for making lives better. We are a diverse group of individuals, accountable to each other through the backbone of our beliefs: trust, honesty and mutual respect; ensuring ...
-
Patient Services Specialist
2 weeks ago
Atrium Health Charlotte, United States Full timeJob Summary · Our team members are part of an environment that fosters health, hope and healing-for all, driven by the principles of Our Atrium Health Way to create a welcoming and professional environment. The Patient Service Specialist will consistently provide exemplary custom ...
-
Patient Services Specialist
1 week ago
OrthoCarolina Charlotte, United StatesAt OrthoCarolina, our team is our greatest asset and the foundation of our success; we share a common passion for making lives better. We are a diverse group of individuals, accountable to each other through the backbone of our beliefs: trust, honesty and mutual respect; ensuring ...
-
Customer Service Specialist
3 weeks ago
Service Experts Charlotte, United StatesPosition Title: Customer Service Specialist · Reports To: General Manager or Office Manager · Status: Full-time, Regular position · Category: Customer Service/Support · Location Name: Komfort Air Service Experts · Location Address: 8107 Arrowridge Blvd Suite Q, Charlotte, NC ...
-
patient service specialist
2 weeks ago
Tryon Medical Partners Charlotte, NC , USA, United StatesPatient Service Specialist · Job Summary: This position provides support with the intake and processing of patients presenting for care, and other relative activities. · (This position is PRN pro re nata and will support the float pool as needed). · Primary Job Responsibilities/T ...
Loan Servicing Specialist - Charlotte, United States - Premier Lending, Inc
Description
Role Description This is a full-time role as a Loan Servicing Specialist at Premier Lending, Inc.Located in Charlotte, NC, the Loan Servicing Specialist will be responsible for managing and maintaining loan records, processing payments, handling customer inquiries, and providing exceptional customer service.
This is an on-site role that requires strong attention to detail, excellent communication skills, and the ability to work collaboratively with team members and clients.
Responsibilities:
Qualifications:
Compensation:
$60,000 yearly