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Customer Service Associate/Front Desk-Casual Call - Appleton, United States - Outagamie County
Description
Customer Service Associate/Front Desk-Casual CallPrint )
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Customer Service Associate/Front Desk-Casual Call
Salary
$20.73 Hourly
Location
Appleton, WI
Job Type
Casual Call Non-Benefit Eligible
Job Number
2402892
Department
Airport FBO
Opening Date
03/21/2024
Typical Work Hours/Shift:
Must work a minimum of 12 hours per week. Weekdays between 2pm-10pm and weekends between 5am-9pm
Description
Benefits
CORE VALUES
Invested in Serving Devoted to positively impacting our communities
Better Together Inspire unity by promoting collaboration, trust and respect
Create Progress Encourage growth through innovation to advance and succeed
Support Through Compassion Prioritize one another through communication, inclusion and transparency to bolster our community
Position Purpose
Reporting to the Airport Operations Supervisor, the Office Assistant performs general administration support functions, customer service support including tasks related to aircraft FBO operations and receptionist duties.
The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.
Performs a variety of clerical duties such as typing, filing, generating reports, taking minutes, scheduling meetings, tours, appointments and vacation calendars, facilitate incoming and outgoing mail, order and maintain stock of office supplies.
Serves as receptionist by greeting visitors and tenants, responding to general inquiries, and routing all incoming questions by email and phone to the proper department.
Records minutes at Airport meetings.
Assist Airport Marketing Manager and Operations Supervisors with managing and corresponding using social media outlets.
Coordinates and assist airport administration/FBO correspondence with tenants, users, and general public.
Initiates, updates and maintains department files and records, Airport/FBO statistical data and surveys.
Assists in planning and organizing events ie. service announcements, ground- breakings, meetings, tradeshows and promotions.
Assists with special events for Airport and FBO initiatives
Conducts customer surveys for Airport and FBO initiatives
Maintain master database for all contacts for use by Administration and FBO tenants.
Maintains regular and predictable attendance, works overtime/extra hours as required.
Performs other duties as assigned.
Education/Certifications/Experience Requirements
High school graduate or G.E.D and valid Wisconsin driver's license
Or, any equivalent combination of education and experience which provide the necessary knowledge, skills, and abilities
Required or Preferred Skills
Knowledge of and demonstrated ability to conform to goals, policies, and procedures of the Department as well as the Outagamie county Work Rules and Terms of Employment.
Ability to organize work.
Must be comfortable working early morning, day, and nights and in all-weather conditions
Ability to work without direct management supervision
Knowledge of Airport and department goals, policies and procedures.
Knowledge of and demonstrated skill in performing general clerical duties.
Ability to handle simultaneous calls on multi-line phone systems
Knowledge of general office equipment such as photocopy, fax machines, multi-line telephone and calculator.
Demonstrated ability to comply with appropriate safety regulations.
Ability to effectively use computer software utilized by the department.
Ability to effectively communicate in English and understand and follow written and oral instructions.
Ability to maintain strict confidentiality.
Ability to work semi-independently making sound decisions using good judgment.
Ability to effectively use tact and diplomacy with staff, co-workers, tenants, and the general public.
Demonstrated reliability in attendance and flexibility to work hours.
PHYSICAL REQUIREMENTS:
Standing and walking for extended periods of time
Good eye-hand coordination with good peripheral vision
OUTAGAMIE COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER.
IN COMPLIANCE WITH THE AMERICANS WITH DISABILITIES ACT, THE COUNTY WILL PROVIDE REASONABLE ACCOMMODATIONS TO QUALIFIED INDIVIDUALS WITH DISABILITIES AND ENCOURAGES BOTH PROSPECTIVE EMPLOYEES AND INCUMBENTS TO DISCUSS POTENTIAL ACCOMMODATIONS WITH THE EMPLOYER.
Outagamie County offers Benefit options and paid time off for team members that work 20+ or more hours per week.
Learn more today by visiting:
OUTAGAMIE COUNTY IS AN EQUAL-OPPORTUNITY EMPLOYER.
IN COMPLIANCE WITH THE AMERICANS WITH DISABILITIES ACT, THE COUNTY WILL PROVIDE REASONABLE ACCOMMODATIONS TO QUALIFIED INDIVIDUALS WITH DISABILITIES AND ENCOURAGES BOTH PROSPECTIVE EMPLOYEES AND INCUMBENTS TO DISCUSS POTENTIAL ACCOMMODATIONS WITH THE EMPLOYER.
