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    Coach, Team of Experts - Colorado Springs, United States - T-Mobile

    T-Mobile
    T-Mobile Colorado Springs, United States

    2 weeks ago

    Default job background
    Description
    Be unstoppable with us
    T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop

    Team of Experts Coaches coach, motivate and encourage their team members to achieve and exceed performance results. Coaches lead a team of experts to amaze and astound customers, providing proactive account management, adding value through products, features and services, and effective resolution to various customer concerns. As leaders, Coaches demonstrate strong interpersonal, time management, and multi-tasking skills. They have the ability to quickly adapt to change and model a positive, can-do attitude of service. Coaches develop their team of experts to reach career and organizational goals. They are responsible for building effective working relationships, making sound decisions, successfully making changes, initiating action and achieving results. They collaborate with other coaches serving a common customer baseband provide critical leadership support to meet customer value objectives for that customer base.

    Job Responsibilities:
    • Meet and exceed objectives for team performance and individual performance of assigned experts by providing effective feedback, coaching, and support. Minimize escalations through effective coaching and support as well as accurate handling of calls escalated to the coach to achieve the right result.
    • Understand and effectively leverage metrics and other measurements to drive team performance; use good judgement and business acumen to balance metrics and resolve customer issues.
    • Provide meaningful career and professional development for assigned experts, in partnership with leadership development staff; Coach and develop experts, including inspection and observation of expected behaviors and outcomes, effectively engaging in day-to-day activities in the pod and being a trusted resource for experts through in-the-game coaching.
    • Effectively use recognition, coaching, training, and other tools to lead coaches and experts and encourage world-class performance and employee retention.
    • Coordinate, participate, and collaborate with other coaches serving a shared customer base to ensure a seamless customer experience.
    Education:
    • High School Diploma/GED
    Work Experience:
    • 2-4 years Customer Service experience.
    Knowledge, Skills and Abilities:
    • Leadership (Required)
    • Facilitation (Required)
    • Problem Solving (Required)
    • Microsoft Office (Required)
    Licenses and Certifications:

    •At least 18 years of age

    •Legally authorized to work in the United States

    Travel:
    Travel Required (Yes/No):No

    DOT Regulated:
    DOT Regulated Position (Yes/No):No
    Safety Sensitive Position (Yes/No):No

    T-Mobile's Commitment

    Colorado Pay Range : $57, $77,970.00

    The pay range above is the general base pay range for a successful candidate in the state listed. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be above or below this range. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance, while Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.

    At T-Mobile, our benefits exemplify the spirit of One Team, Together A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to paid 12 holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short and long term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.

    We don't stop there- eligible employees can receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs To learn about T-Mobile's amazing benefits, check out www.t-

    Never stop growing
    T-Mobile doesn't have a corporate ladder-it's more like a jungle gym of possibilities We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward.

    T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

    Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing - or calling Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
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