Customer Service Representative - Prescott, United States - Job Portal

Job Portal Prescott, United States

1 week ago

Description

About You:

You enjoy interacting with customers over the phone
You enjoy your call center job, but wish you had more time to spend with clients
You are most comfortable where there are strong standard operating procedures you can follow with confidence
Clients and vendors have remarked how much they enjoy working with you.
You feel strongly that clients should be thanked when they leave a Google review and enjoy managing that communication process
Providing excellent customer service brings you joy
You believe "early is on time, on time is late, and late is unacceptable"
You have a courteous and friendly attitude
You are a highly detail oriented and organized professional
You are not flustered easily
You excel at timely application of multi-step follow-up processes

Pay rate is $22-26 per hour depending on training and experience.

What we offer:

Health Insurance coverage (employer pays 50% of individual employee coverage)
7 days of Paid Time Off after 2 years of employment
Weekly pay

About Pinon Painting:

We are a family owned painting company that has been in business for over 17 years and are currently in a growth phase. We believe in our team and build lasting careers for them as we grow the company together. Everyone is given freedom to work in their strengths while building towards their goals. This is not a job; it's a career and we only want the best as we drive together for the long term.

Our values form the foundation of Pinon Painting. They shape the way we operate, deliver our Client Promise, and how we work together to build a great company.

Provide great Client service to our clients by being Prompt, Courteous & Listening
Do the right thing the first time.
Never cut corners.
Always strive for improvement to better yourself, your Craft, and the Outcome.

Please see our website for more details:

CSR Expectations:

You'll set the tone for communications by phone or email with customers in a professional, courteous, respectful way
You'll process inbound calls to qualify leads and convert them to booked estimates with a goal of 80% conversion
You'll utilize our SOPs to close out estimates within three weeks of the initial estimate date
You'll provide a great customer service experience to all
You'll be responsible for receiving payments in person and by phone
You'll maintain our Google review campaign, targeting a minimum of two new reviews per week
You'll answer phones and do other admin duties as needed, including restocking supplies and other physical office needs
You'll be resourceful and proactive in dealing with customer issues that may arise

What does a CSR at Pinon Painting do?

The CSR is a key part of Pinon's commitment to delivering a world-class Client experience. In addition to effectively responding to new Client inquiries, the CSR acts as the key link between project estimators, the painting production team, the accounting department, and our clients. In this role, the CSR proactively implements our Standard Operating Procedures to manage projects from initial communication to hand-off to the Scheduling Coordinator and, ultimately, acquiring a five-star review from our clients. This is an evolving role and we will change it as needed.

CSR Requirements

We're flexible on the number of years of previous experience for this role. We highly favor talent and interest. Some candidates may see this list and feel discouraged because they don't match all the items.

Please apply anyway: if you're willing to learn, there's a good chance you're more qualified than you think you are.

NON SMOKING OFFICE - SMOKERS NEED NOT APPLY
Experience obtaining and managing Google reviews
Experience in customer service
Demonstrated proficiency in Microsoft Office
Experience with QuickBooks
Warm but professional attitude and appearance
At ease working with computers daily
Solid written and verbal communication skills
Excellent organizational skills
Customer service attitude
Experience in administrative support
Associates degree or Bachelor's degree a plus

If you are in any of the following or similar positions, APPLY TODAY Come join a company that is truly dedicated to making a career for you.

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